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Press Ganey Associates Inc - Phone Center Resume Example

Grayson Parker
XXXX XXXXXXXX XXXX, SouthBend , IN 46617
Professional Summary

Accomplished and energetic Phone Survey Representative with a solid history of achievement in Public Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include administrative management, strong analytical skills and leadership skills .

  • Administration and Management Personnel and Human Resources Reading Comprehension Customer and Personal Service Critical Thinking Judgment and Decision Making Time Management Psychology Management of Financial Resources Education and Training Communications and Media Telecommunications Medicine and Dentistry Therapy and Counseling Quality Control Analysis Systems Analysis Data entry  
Phone Center Feb 2013Present Press Ganey Associates Inc. South Bend, In
  • Conduct healthcare telephone surveys, verbatim, typing and rating the comment accurately.
  • Knowledge of audio transcription
  • Maintain logs of surveys and completed work
  • excellent verbal and written communication skills
  • Resolve garbled or indecipherable messages, typing them into comments and determining the comment on the rating scale.
Industrail Sewing Apr 2012Dec 2013 Superior Seating Inc. Elkhart, In
Youth Program Specialist Aug 2011May 2012 Boys and Girls Club Elkhart, In
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
  • Perform general personnel functions, such as supervision, training, and scheduling.
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Youth Program Specialist Dec 2008Apr 2011 Youth Center Air Force Base Mountian Home AFB, ID Rehire Same duties as noted
Dental Assistant Nov 2002May 2007 Dental Clinic Mountain Home AIr Force Base Mountain Home AFB, ID
  • Schedule appointments, complete insurance forms, and maintain records, manually or using computer.
  • Fabricate and fit orthodontic appliances and materials for patients, such as retainers, wires, or bands.
  • Apply protective coating of fluoride to teeth.
  • Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Assistanted in Oral surgery procedures.
  • Fabricate temporary restorations or custom impressions from preliminary impressions.
  • Order and monitor dental supplies and equipment inventory.
  • Instruct patients in oral hygiene and plaque control programs.
  • Take and record medical and dental histories and vital signs of patients.
  • Assist dentist in management of medical or dental emergencies.
  • Record treatment information in patient records.
  • Expose dental diagnostic x-rays.
  • Implemented A new data entry process for patients procedures.
Youth Program Specialist Dec 2001Dec 2002 Youth Center Mountain Home AFB Mountain Home, ID
  • Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
  • Prepare and submit budget requests or grant proposals to solicit program funding.
  • Collect and analyze survey data, regulatory information, and demographic and employment trends, to forecast enrollment patterns and the need for curriculum changes.
  • Write articles, manuals, and other publications, and assist in the distribution of promotional literature about programs and facilities.
  • Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases.
  • Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
  • Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
  • Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
  • Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
No degree May 2002 Boise State University Boise, ID
High School Diploma : Commerical Art May 1987 Concord High School Elkhart , IN
  • Certified Youth Program Assistant
  • Certified Home Day Care Assistant
  • 4-H Babysitter Training 
  • 4-H Youth Development Program
  • Certified Dental Assistant
  • Volunteered Dental Assistant for 1 Year
  • Accomplished highest production and quality as a Dental Assistant
  • Organized Mitch Daniel's Homework Program earning over $5,000 for the boys and girls club
  • Customer Service Award
  • Helped over 10,000 military members ready for deployment
  • Organized care packages for over 300 military members
  • Management training courses
  • Photography format design 
  • Data entry format designs
  • Volunteered Mountain Home AFB Post Office

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Resume Details

This is a real resume for a Phone Center in SouthBend, Indiana with experience working for such companies as Press Ganey Associates Inc, Superior Seating Inc, Boys And Girls Club. This is one of the hundreds of Phone Center resumes available on our site for free. Use these resumes as templates to get help creating the best Phone Center resume.

Previous Companies:

  • Press Ganey Associates Inc
  • Superior Seating Inc
  • Boys and Girls Club

Previous Job Positions:

  • Phone Center
  • Industrail Sewing
  • Youth Program Specialist
  • Dental Assistant


  • Boise State University
  • Concord High School

Level of Education:

  • No degree
  • High School Diploma

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