Wells Fargo - Phone Banker Resume Example

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Matthew Harris
XXX XXXX XXXXXX XXXXX , Bessemer , AL 35020 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional. Skilled in training staff and establishing rapport with clients. Self- motivated with exceptional communication and computer capabilities. Also a Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. 

Accomplished and energetic with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include sales, customer service and quality rep.

Skills

  • Creative problem solver    
  • Active Listening
  •  MS Windows proficient 
  •  Multi-line phone talent 
  •  Word processing 
  • Strong client relations 
  • Accurate and detailed  
  • Training development aptitude  
  • Professional and mature 
  • POS systems expert 
  • Articulate and well-spoken 
  • Medical terminology knowledge 
  • OSHA standards 
  • Quality assurance 
  • Quality inspection 
  • Hard working and self-motivated   
  •  Exceptional communication skills  
  • Judgment and Decision Making 
  • Speaking
  • Monitoring
  • Critical Thinking
  • Service Orientation
  • Time Management
  • Coordination
  • Negotiation
  • Persuasion
  • Customer and Personal Service
  • Active Learning
Experience
Phone Banker 10/2014 to Present
Wells Fargo Homewood, AL
  • Servicing customer accounts.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
  • Confer with customers by telephone person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
sales associate/customer service rep 03/2014 to 08/2014
JCIM Bessemer, AL
  • WORK ON AN ASSEMBLY LINE WITH CAR PARTS.
  • Receive and count stock items, and record data manually or using computer.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
warehouse 09/2013 to 12/2013
CTDI Bessemer, AL
  • Obtained scanned records and uploaded them into the database.
  • Entered numerical data into databases in a timely and accurate manner.
  • KEEPING INVENTORY AND ENTERING DATA ON TELEPHONE PARTS /MAKING SURE PARTS ARE STILL GOOD TO USE ASSEMBLY.
  • Receive and count stock items, and record data manually or using computer.
  • Dispose of damaged or defective items, or return them to vendors.
inbound 03/2013 to 06/2013
Homedepot Bessemer, AL
  • Receive and count stock items, and record data manually or using computer.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Recommend disposal of excess, defective, or obsolete stock.
  • Unload trucks and count merchandise
warehouse 03/2012 to 04/2012
Hygia Health Services Birmingham, AL
  • Entered numerical data into databases in a timely and accurate manner.
  • Obtained scanned records and uploaded them into the database.
  • Communicated with domestic and overseas offices to arrange shipments.
  • Scanned and kept up with inventory of medical equipment .
  • Receive and count stock items, and record data manually or using computer.
picker 07/2011 to 03/2012
CVS Bessemer, AL
  • Picked orders for all CVS stores.
  • scanner.
sales associate 11/2010 to 03/2011
JcPenny Bessemer, AL
  • Described product to customers and accurately explained details and care of merchandise.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Set up and explained new membership contracts.
  • Set up and explained new membership contracts.
  • Answered questions regarding the store and its merchandise.
  • Prepared sales slips and sales contracts.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
sales associate 08/2009 to 07/2010
TJ MAXX Hoover, AL

  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Served as the main liaison between customers, management and sales team.
  • Verified that all customers received receipts for purchases.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Demonstrated use and care of merchandise.
sales/ customer service 09/2008 to 02/2009
Wilsons Leather Bessemer, AL
  •  Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  •  Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal cliental.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Demonstrated use and care of merchandise.
  • Maintained records related to sales.
  • Prepared sales slips and sales contracts.
sales associate/customer service rep 03/2006 to 12/2007
Corning Ware Corelle Rivere Bessemer, AL

  • Described product to customers and accurately explained details and care of merchandise.
  •  Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Introduced new product to customers to help boost sales.
  • sales associate / customer service wilsons leather- Store closed and left outlet mall.
Education
medical coding Jan 2014 Brown Mackie College - Birmingham, AL GPA: 3.0 Coursework in Accounting, Finance and Statistics
Medical coding: Medical Coding
High School Diploma: Jan 2010 BESSEMER CITY HIGH - Bessemer, AL
Awards
1 year award of excellence at Wells Fargo.
Consistent with earning 100 percent quality on my calls.

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About this resume

Phone Banker FROM Bessemer , Alabama RESUME

This is a resume for a Phone Banker in Bessemer, Alabama with experience working for such companies as Wells Fargo and JCIM. The grade for this resume is A and is one of hundreds of Phone Banker resumes available on our site for free. Use these resumes as templates to get help creating the best Phone Banker resume.

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School Attended
Brown Mackie College