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Petsmart Inc - Pet Care Associate Resume Example

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XXXX XXXXX XXXXXX, Kearns, UT 84118 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Summary

Friendly and enthusiastic professional with over 6 years of experience in customer service. Able to learn new tasks quickly and am skilled in growing key customer relationships. Represent company with friendly, professional demeanor at all times.

Skills
  • Over six years of telephone sales and customer service experience.
  • Broad knowledge of state sales tax exemption processes and laws.
  • Over two years of purchase order processing experience. 
  • Type 50 WPM. 
  • Can proficiently operate the Microsoft Office products(Word, Excel, Outlook, and PowerPoint) 
  • Experienced with operating Microsoft DAX and other Point of Sale software and interfaces.
  • Knowledge of Financial Institution Policies/Practices
  • Fraud Prevention/Identity Theft Protection Techniques
Experience
Fraud Prevention Specialist 01/2016 to Present
Discover Financial Services West Valley City, UT
Started as New Accounts Verification Associate. Verified information on applications and ensured all information provided was verified to the applicant, then made application decision.
3 Months Later- promoted to a Tools Test Team, to test new tools for applications to work on streamlining and making the application process more efficient and simple for applicants. 
4 Months Later- promoted to a Fraud Prevention Analyst. Works with applicants to ensure applications are submitted by them. Send letters and list applications as fraudulent when identity theft occurs. Enter and Maintain information into databases, as needed. 
Pet Care Associate 07/2015 to 04/2016
Petsmart, Inc Sandy, UT
  • Work at the front of the store, operating Point of Sale stations and assisting customers in purchasing their selected products.
  • Furtherresponsibilities include aiding customers with locating products, making relevant product recommendations, and assisting with thecleanliness of the store and facilities.
  • Another responsibility is assisting with the adoption of pets and to provide assistance tointerested customers by helping them fill out the required paperwork.
Purchase Order Specialist 09/2010 to 12/2015
Guitar Center, Inc Sandy, UT
  • Perform excellently as the single point of contact for all Guitar Center purchase orders from institutional accounts, whether they placethem over the phone, the Internet, or at their local store.
  • Perform Team Leader duties in case of absence, which includes makingmanagement decisions and the delegation of work to the team.
  • Process and file tax exempt certificates , utilizing in-depth knowledgeof each state's individual tax laws and regulations.
  • Assist Guitar Center's corporate office with Accounts Receivable issues as needed.
  • Provide quality customer service on the phones and through email to customers with retail orders and all other call types, ranging fromregular customer service and sales to escalations.
Customer Service Associate 11/2009 to 10/2010
McDonald's Corp Lehi, UT
  • Worked both kitchen and Drive-thru areas.
  • Washed dishes.
  • Served food.
  • Kept the restaurant clean.
Education
CNA Certification May 2009 - October 2009: Salt Lake Community College -
GED Certificate November 2008 - January 2009: South Point High School -
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Resume Details

This is a real resume for a Pet Care Associate in Kearns, Utah with experience working for such companies as Discover Financial Services, Petsmart Inc, Guitar Center Inc. This is one of the hundreds of Pet Care Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Pet Care Associate resume.

Previous Companies:

  • Discover Financial Services
  • Petsmart Inc
  • Guitar Center Inc

Previous Job Positions:

  • Pet Care Associate
  • Customer Service Associate

Schools:

  • Salt Lake Community College
  • South Point High School

Level of Education:

  • CNA Certification May 2009 - October 2009
  • GED Certificate November 2008 - January 2009

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