Personal Cruise Consultant
10/2013 to
Present
Norwegian Cruise Line –
Sunrise,
FL
Direct sales to past and prospective guests for cruise vacations.
Meet daily productivity requirements.
Maintain relationships with past guests.
Internet Manager
08/2010 to
11/2012
MTN Satellite Communications –
Mirimar,
FL
Sole
Manager onboard responsible for the operation of the Internet Café product from
a customer service and revenue management perspective
1st
level support, maintenance, and overall daily operation of the Internet Café
platform.
Worked
in coordination with ship and shore side management to increase
revenue and ensure customer satisfaction.
Independent worker that has travelled the world in
a demanding, cruise ship environment serving thousands of customers on a weekly
basis including passengers and crew members that encompassed over 70 different
nationalities.
Customer Disputes Resolution Specialist
07/2000 to
05/2008
American Express –
Plantation,
FL
Efficiently
resolved credit disputes up to $250,000.
Worked
an American Express “Six Sigma” project which saved the company an estimated
1.5 million dollars.
Maintained
high customer satisfaction survey results while following Federal Guidelines
for daily operation.
Served as a subject matter expert for other
employees of same position.