Norwegian Cruise Line - Personal Cruise Consultant Resume Example

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Emma Stewart

XXXX XXXXXXX XXXX XX , Lauderhill , FL 33319 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX

Professional Summary

Skills

Sales and Marketing
Customer and Personal Service

Persuasion
Critical Thinking

Judgment and Decision Making
Active Learning

Complex Problem Solving
Computers and Electronics

Troubleshooting

Experience

Personal Cruise Consultant 10/2013 to Present
Norwegian Cruise Line – Sunrise, FL
Direct sales to past and prospective guests for cruise vacations.
Meet daily productivity requirements.
Maintain relationships with past guests.

Internet Manager 08/2010 to 11/2012
MTN Satellite Communications – Mirimar, FL
Sole Manager onboard responsible for the operation of the Internet Café product from a customer service and revenue management perspective
1st level support, maintenance, and overall daily operation of the Internet Café platform.
Worked in coordination with ship and shore side management to increase revenue and ensure customer satisfaction.
Independent worker that has travelled the world in a demanding, cruise ship environment serving thousands of customers on a weekly basis including passengers and crew members that encompassed over 70 different nationalities.

Customer Disputes Resolution Specialist 07/2000 to 05/2008
American Express – Plantation, FL
Efficiently resolved credit disputes up to $250,000.
Worked an American Express “Six Sigma” project which saved the company an estimated 1.5 million dollars.
Maintained high customer satisfaction survey results while following Federal Guidelines for daily operation.
Served as a subject matter expert for other employees of same position.

Education

Coursework: Information Technology Jun 2009 Broward College - Coconut Creek, FL

High School Diploma: Jul 1995 J.P. Taravella - Coral Springs, FL

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Internet Manager

Resume Details

This is a real resume for a Personal Cruise Consultant in Lauderhill, Florida with experience working for such companies as Norwegian Cruise Line, Mtn Satellite Communications, American Express. This is one of the hundreds of Personal Cruise Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Personal Cruise Consultant resume.

                                        Previous Companies:
                                        Norwegian Cruise Line
MTN Satellite Communications
American Express

                                

                                        Previous Job Positions:
                                        Personal Cruise Consultant
Internet Manager
Customer Disputes Resolution Specialist

                                

                                        Schools:
                                        Broward College
J.P. Taravella

                                

                                        Level of Education:
                                        Coursework
High School Diploma

                                

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