In home elder care - Personal Care Aide Resume Example

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Jonathan Evans
XX XXXXXXXXX XXXXX, Tonawanda, NY 14223
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Friendly and enthusiastic individual seeking a position in Customer Service. Strong customer services skills, able to learn new tasks quickly, flexible, and able to communicate effectively with customers and management.

Skills:
  • Customer and Personal Service
  • Service Orientation
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
  • Food Production
  • Quality Control Analysis
  • Troubleshooting
  • Active Listening
  • Clerical
Experience:
Personal Care Aide May 2014Present In-home elder care Buffalo, NY
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Plan, shop for, or prepare nutritious meals.
  • Provide grandmother with help moving in and out of bed, bath, wheelchair, or automobile and with dressing and grooming.
  • Care for grandmother by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to grandmother according to prescribed diets.
  • Accompany grandmother to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Entertain, converse with, or read aloud to grandmother to keep them mentally healthy and alert.
  • Perform a variety of duties as requested by grandmother, such as obtaining household supplies or running errands.
  • Provide physical support to assist grandmother to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
  • Participate in recreational activities with patients, including card games, sports, or television viewing.
Bakery Assistant Mar 2014May 2014 Tops Markets Buffalo, NY
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Set oven temperatures and place items into hot ovens for baking.
  • Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
  • Combine measured ingredients in bowls of mixing, blending, or cooking machinery.
  • Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
  • Adapt the quantity of ingredients to match the amount of items to be baked.
  • Check the quality of raw materials to ensure that standards and specifications are met.
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Decorate baked goods, such as cakes or pastries.
  • Prepare or maintain inventory or production records.
  • Order or receive supplies or equipment.
  • Clean equipment with steam, hot water, and hoses.
Customer Service Jul 2013Nov 2013 Aerotek Buffalo, NY
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Maintain customer records, using automated systems.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
Education:
High School Diploma : Business Jun 2008 Lafayette Senior High School Buffalo, NY
General Studies/Business Management Erie Community College Buffalo, NY

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About this resume

Personal Care Aide FROM Tonawanda , New York RESUME

This is a resume for a Personal Care Aide in Tonawanda, New York with experience working for such companies as In home elder care and Tops Markets. The grade for this resume is 0 and is one of hundreds of Personal Care Aide resumes available on our site for free. Use these resumes as templates to get help creating the best Personal Care Aide resume.

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School Attended
Lafayette Senior High School