US BANK NATIONAL ASSOCIATION - PERSONAL BANKER Resume Example

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Emily Bell

XXXX XXXX XXXXXXXX XXXXXX, Hermitage, TN 37076

Ph: XXXXXXXXXXXX

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Professional Summary

Goal-oriented banker and customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Reliable and hard working with specialized knowledge in banking and administrative duties.

Skills

Customer and Personal Service
Clerical

Service Orientation
Active Listening

Social Perceptiveness
Critical Thinking

Time Management
Instructing

Personnel and Human Resources
Sales and Marketing

Experience

PERSONAL BANKER/LOAN ORIGINATOR Aug 2014－Present U.S. BANK NATIONAL ASSOCIATION － MT JULIET, TN

Determine customers' financial services needs and prepare proposals to sell services that address these needs.

Contact prospective customers to present information and explain available services.

Develop prospects from current commercial customers, referral leads, or sales or trade meetings.

Evaluate costs and revenue of agreements to determine continued profitability.

HOSTESS/SERVER/BARTENDER/WINDOW MANGER Nov 2012－Dec 2014 LOGAN'S ROADHOUSE － MT JULIET, TN

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Clean bars, work areas, and tables.

Plan, organize, and control the operations of a cocktail lounge or bar.

Supervise the work of bar staff and other bartenders.

Greet guests and seat them at tables or in waiting areas.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Answer telephone calls and respond to inquiries or transfer calls.

Take and prepare to-go orders.

Operate cash registers to accept payments for food and beverages.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Inform patrons of establishment specialties and features.

Hire, train, and supervise food and beverage service staff.

Plan parties or other special events and services.

Front Desk Receptionist Nov 2010－Feb 2011 The Salon Of White House － White House, TN

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Receive payment and record receipts for services.

Hear and resolve complaints from customers or the public.

Schedule appointments and maintain and update appointment calendars.

Keep a current record of staff members' whereabouts and availability.

Education

Cosmetology/Aesthetics Jun 2011 Regency Beauty Institute － Madison, TN

High School Diploma : Academics May 2009 White House Heritage High School － White House, TN

Additional Information

Experience working with Microsoft Word, Microsoft Excel, and Microsoft Powerpoint. Training with Wizard Operating systems as well as Fusion Teller Operations. Fast typer and personable attitude. Always willing to go the extra mile to meet goals and ensure customer satisfaction.

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Personal Banker Loan Originator Hostess Server Bartender Front Desk Receptionist