Peerless Credit Service - Resume Example

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Samantha Washington
XXX XXXXXX XX X XX XXX XXX , New Cumberlnd , PA 17070
H: XXXXXXXXXXXX
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Summary
Qualified Customer Service Representative with over 20 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 20 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills

Creative problem solver Exceptional communication skills Quick learner Strong client relations Proficient in cash management Cash flow management Credit card processing Multi-line phone talent Mediation capability

Experience
Peerless Credit Service - Middletown, Pa
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Captital Recover Assocaites ­ North Front - St Harrisburg, Pa
  • Documented all client inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and client to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all client inquiries thoroughly and professionally.
  • Entered data promptly and efficiently with a 99.9% accuracy rate.
  • Accurately logged daily, weekly, and monthly client reports.
Education
Business Administration Cert. : Business Administration Apr 1991 Hacc - Harrisburg, Pa
High School Diploma: Graphic Arts May 1988 William Penn - Harrisburg, PA

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About this resume

FROM New Cumberlnd , Pennsylvania RESUME

This is a resume for a in New Cumberlnd, Pennsylvania with experience working for such companies as Peerless Credit Service and Captital Recover Assocaites North Front. The grade for this resume is 0 and is one of hundreds of resumes available on our site for free. Use these resumes as templates to get help creating the best resume.

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School Attended
Hacc