Alpine Access INC - Pearson Education On Line Technical Support Agent Resume Example

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Amelia Cooper
XXXXXXXX XX XX, Naples, FL 34117
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Ph: X XXXX XXXXXXXX
Summary
Substitute teacher , bilingual and great researcher with experience in creating teaching plans and evaluations according to state achievement standards . Resourceful teacher and individual who likes writing, reading and learning.Who also has ample knowledge in biology, music and history of art,and has had some of her work put into print .She is the recipient of the Sextant award 2006 for her essay and poem printed in "The Sextant" magazine.
Skills
  • Instructing
  • Foreign Language :Spanish speaking ,writing and reading.
  • Learning and Teaching Strategies
  • Active Listening
  • Critical Thinking
  • Writing
  • Researcher
  • Judgment and Decision Making
Experience
Pearson Education On Line Technical Support Agent Nov 2014Present Alpine Access INC Denver, CO
  • Answer telephones, e-mails and handles chats . Provides information to our customers by processing and solving their inquiries or direct them to the appropriate departments according to their needs
  • Provides assistance by advising and walking the customer through the processes of browser settings, plug ins and applications which are specific of the product that they are using.Also provides assistance to the customers with navigating their courses and utilizing their course's settings.
  • Resolves the customers issues with empathy in a professional ,calm, resourceful and timing  manner.
Reading Teacher Jan 2011Jan 2012 Naples Park Elementary Naples, Fl
  • Applied instructional methods and strategies to promote the development of reading, writing and critical thinking skills In accordance with the Florida Sunshine State Standardized Level Achievement.
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
  • Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.
General Assistant Jan 2011Jan 2012 Naples Park Elementary Naples, FL

  • Assisted in production and preparation of teaching materials 
  • Provided one on one instruction to help students to achieve The Sunshine State Grade Level Standards for Reading, Writing and mathematics.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
English Literacy Aug 2008Jul 2011 Collier County Public Schools Naples, FL

  • Organized and lead activities designed to achieve literacy skills and promote communication skills .
  • Planed, evaluated, and revised curricula, course content, course materials, and methods of instruction.
  • Initiated, facilitated, and moderated classroom discussions
  • Prepared and delivered lectures to adult speakers of other languages on topics such as how to speak and write English and the cultural aspects of areas where they were going to use their English literacy skills.
Middle School Teacher of Foreign Language (Spanish) Jan 2009Jan 2010 First Baptist Academy of Naples Naples, FL

  • Applied instructional methods and strategies to promote the development of a foreign language.
  • Prepared for assigned classes and show written evidence of preparation upon request of immediate supervisors. 
  • Administered standardized ability and achievement tests and interpret results to determine student strengths and areas of need. 
  • Prepared and arranged the classroom and classroom materials to support learning activities and concept acquisition.
  • Prepared students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
Second Grade Guess Teacher Jan 2008Jan 2009 Lake Trafford Elementary Naples, FL

  • Applied Instructional methods for promoting the development of skills leading to reading fluency and knowledge of number sense concepts and operations in accordance with the Florida Sunshine State Standards of Learning Achievements. 
  • Worked with the second grade team and supportive staff to evaluate and improve students' learning skills with the goal to promote the students' achievement of critical thinking skills.
  • Identified student's strength and weaknesses to provide a successful learning experience.
  • Evaluated and assessed effectiveness of the instructional strategies used.
  • Organized and lead activities designed to  promote physical, mental, and social development, such as games, arts and crafts, music, and storytelling.
Technology Teacher Jan 2007Jan 2008 Golden Gate Elementary Naples, FL

  • Provided the students with grade appropriate software to support the mastery of the Sunshine State Standards and the use of appropriate and accurate technical terminology.
Guess Reading Teacher for All the Primary Grades Jan 2006Jan 2007 Golden Gate Elementary Naples, Fl

  • Applied instructional methods to promote the development of emergent literacy.
  • Instructed the students in phonological awareness and phonics' recognition and comprehension.
  • Instructed students individually and in groups and adapts teaching methods and instructional materials to meet students' varying needs and interests.
  • Provided a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
  • Prepared and implement remedial programs for students requiring extra help.
Foreign Language Guess Teacher, Life Long Learning Center Jan 2005Jan 2006 Hodges University Naples, Fl
  • Instructed students in Spanish Conversation and cultural approach.
  • Prepared course materials such as syllabus, homework assignments, and handouts.
  • Initiated, facilitated, and moderated classroom discussions.
  • Prepared and delivered lectures to graduate students on topics such as how to speak and write the Spanish Language and the cultural aspects of areas where it is used.
Education
Obtains Florida Teaching Certification: Education Mar 2007 State Of Florida Education Department Tallahassee, Fl
Successfully passes the Florida teaching Examinations for Elementary Teacher.
Successfully passes the Florida Teaching Examinations for Foreign Language Teaching (Spanish).
Bachelor of Science: Interdisciplinary Studies Jun 2006 Hodges University Interdisciplinary Studies
Education Jan 1996 Universidad de Costa Rica San Jose, Costa Rica Concludes 18 semester credits of undergraduate study in pre-school education at the International University of the Americas.
11/1985 Concludes 100 semester credits of undergraduate study in special education at the Univerdad de Costa Rica.

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About this resume

Pearson Education On Line Technical Support Agent FROM Naples , Florida RESUME

This is a resume for a Pearson Education On Line Technical Support Agent in Naples, Florida with experience working for such companies as Alpine Access INC and Naples Park Elementary. The grade for this resume is 0 and is one of hundreds of Pearson Education On Line Technical Support Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Pearson Education On Line Technical Support Agent resume.

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School Attended
State Of Florida Education Department