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Hilton Hotel - Pbx Operator Resume Example

Madison Rivera
XXXXX XXXX XXX XX, Hawthorne, CA 90250
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Summary

Friendly and enthusiastic with over ten  years of specialization in customer serivce. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Microsoft office, excel
    Customer and Personal Service
  • Active Listening
  • Clerical
  • Critical Thinking
  • Computers and Electronics
  • Complex Problem Solving
  • Bilingual 
Experience
PBX operator Jul 2012Present Hilton Hotel Los Angeles, C
  • Place telephone calls or arrange conference calls as instructed.
  • Keep records of calls placed and charges incurred.
  • Contact security staff members when necessary, using radio-telephones.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Generate wake up calls for four different airlines ensuring that all crew members and Captain are in route to the airport at their designated time.
Accounts Receivable Aug 2012Jul 2013 Pike Properties Redondo Beach, ca
  • Input all monies for rent from each unit (23 buildings).
  • Ensured that within the three day grace period any unit with unpaid rent was served with a three day notice. 
  • Contact former employers and other acquaintances to verify applicants' references, employment, health history, and social behavior.
  • Interview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit report.
  • Prepare bank deposits, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Receive, record, and bank cash, checks, and vouchers.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Calculate and prepare checks for utilities, taxes, and other payments.
  • Prepare and process payroll information.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Customer Service Representative Mar 2011Aug 2011 Kingsbury Uniforms, Inc Torrance, CA
  • Managed all incoming calls for busy Uniform Production company Placed detailed orders with various vendors Through MS Excel created various work orders and detailed instructions for embroiders/silk screeners Ensured that all orders were completed in a prompt manner Ran weekly status reports for all Sales Representatives is the office Created multiple labels from the UPS and FEDEX account and insured that the proper insurance was added.
Customer Care Representative Jun 2008Mar 2011 Law off of James C. Shields Torrance, CA
  • Managed all incoming and outgoing calls for busy bankruptcy office.
  • Scheduled and confirmed appointments for entire team.
  • Assisted in all areas of administrative work including data entry, receptionist duties and file organization.
  • Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
  • Communicated with clients via phone, email, and in person to obtain payments on outstanding accounts, while maintaining a positive and pleasant attitude.
Shift Leader Mar 2007Apr 2008 Travel Centers of America Salt Lake City, UT
  • Inventory as well as the COGNOS report Ensured every team member took their breaks in scheduled time.
  • Made schedules for both Burger King and Taco Bell.
  • Paid monthly bills for both Burger King and Taco Bell.
  • Counted safe and tills before and after shift for accuracy.
Guest Service Hotline Mar 2005Feb 2007 Hilton Hotel LAX Los Angeles, CA
  • Answer calls from in-house guests as well as guests that were due to arrive.
  • Mail receipts to guests as well as review them for accurate billing.
  • Make sure all VIP members were well accommodated with their amenities.
  • Relay all guest room problems to engineers and make sure they were completed in the 15 min.
  • time span, if problem could not be fixed I would offer guest a room change.
Bartender Jun 2003Mar 2005 Hilton Hotel LAX Los Angeles, CA
  • Transferred to Front Desk Department due to pregnancy*.
  • Made several mixed alcoholic as well as non-alcoholic beverages.
  • Stocked the bar before and after each shift.
  • Made certain my bank was the same amount as when I received it.
Sales Associate May 2002May 2003 Old Navy Manhattan Beach, CA
  • Checked with costumers for any questions about our products.
  • Stocked and replenished as I went from isle to isle.
  • Rotated from departments; cashier, fitting room, stock room etc.
Receptionist Aug 1997May 2002 Hawthorne Driving School Hawthorne, CA
  • Scheduled appointments for driving instructors as well as Drivers ED classes Paid monthly bills, made deposits, answered phones, maintained web-site messages.
  • Data entry and made certificates for students Skills.
Education
Apr 2002 American Intercontinental University Los Angeles, CA
High School Diploma Jan 2001 Morningside High School Inglewood, CA
Additional Information
Serve Safe Certified Bartending License Volunteer Work Ber Mar Pet Hospital Input updated information for all clients brought in Scheduled grooming for all animals Invoicing for all late payments Ensured all animals were feed at designated times and had their appropriate meals On occasion if there was a staffing issue I would ensure there were clean kennels for any new clients that were coming in. www.InstantResumeTemplates.com
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Resume Details

This is a real resume for a PBX Operator in Hawthorne, California with experience working for such companies as Hilton Hotel, Pike Properties, Kingsbury Uniforms. This is one of the hundreds of PBX Operator resumes available on our site for free. Use these resumes as templates to get help creating the best PBX Operator resume.

Previous Companies:

  • Hilton Hotel
  • Pike Properties
  • Kingsbury Uniforms

Previous Job Positions:

  • PBX Operator
  • Accounts Receivable
  • Customer Service Representative
  • Customer Care Representative
  • Shift Leader

Schools:

  • American Intercontinental University
  • Morningside High School

Level of Education:

  • High School Diploma

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