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Law Offices Of Arnold Scott Harris - Payment Center And Customer Service Representati Resume Example

Luke Young
XXXX XXXXX XXXXX XXXXXX, Chicago, IL 60653
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary:
CUSTOMER SERVICE PROFESSIONAL Profile More than 10 years of progressive experience in customer service and administrative support with professional strengths in account maintenance, trouble-shooting, problem-solving, staff support, planning, and implementation of proactive procedures and systems to maximize productivity. Excellent working knowledge of PCs, and computer software programs; MS OFFICE, WORD, EXCEL, POWERPOINT, and ACCESS. A leader, and team player who is capable of training, motivating, and supervising customer service teams. During career acknowledged as "Total Quality customer Service Professional" by two employers. Synopsis of Achievements Increased customer retention by 19%, from 72% to 91%. Resolved 89% of customer concerns/inquiries daily. Reactivated key accounts by utilizing mediation skills. Used proactive planning, and development of employee satisfaction survey, which resulted in an overall positive impact on employees; increased morale and productivity.
Skills:
Experience:
Payment center and customer Service Representati Mar 2008Jan 2012 Law Offices of Arnold Scott Harris Chicago, IL
  • With directives from upper management, resolved citizens' cases on a one-by-one basis.
  • Provided assistance to citizens inquiring about payment plans options to resolve outstanding parking debts with the City of Chicago.
  • Responsible for assisting motorists with outstanding parking tickets indebted to the City of Chicago, and establishing them on various repayment plans.
  • Assigned tasks also included, but were not limited to, answering all inquiries, and making sure all information received, and given was accurate and timely.
  • Quickly, and effectively resolved citizens' complex situations by matching them with appropriate financial recourses.
Customer Service Representative Jan 2007Dec 2007 Verizon Wireless Elgin, IL
  • Formerly employed by one of the nation's most widely recognized, major, wireless provider.
  • Duties entailed answering and returning heavy incoming and outgoing call volume in response to customer inquiries.
  • Provided follow-up calls to address complicated customer issues on an as needed basis.
  • Conveyed technical support in a reassuring, step-by-step manner, which effectively resolved customer issues.
  • Processed customer payments, and increased sales by activating new lines of service for customers and third-party vendors.
  • Instrumental in branch earning district accolades by providing consistent, efficient technical support, and increased customer satisfaction.
New Order Processing Clerk Feb 2005Dec 2006 Burnet Title Services Des Plaines, IL
  • Processed residential and commercial loan documents.
  • Assisted Coldwell Banker loan officers with finalizing title commitments prior to closing on property acquisitions.
  • Monitored and maintained new and existing portfolios of residential, commercial, and landscape properties.
Residential Title Assistant Jun 2001Oct 2004 RBC Mortgage Company Chicago, IL
  • Managed upwards of 500 incoming residential mortgage orders at any given time period.
  • Issued final title policies for either the lender or the borrower.
  • Rendered excellent, prompt, attentive, and courteous service to all clients.
  • Efficiently prepared other real estate, and title-related documents.
Post-Closing Customer Service Representative Feb 2000Jun 2001 Attorneys Title Guaranty Fund Chicago, IL
  • Processed closing packages and issued final title policies for either party involved; lender or borrower.
  • Ensured customer inquiries were addressed in a timely, proficient manner.
  • Demonstrated leadership skills, and was promoted to team leader within six months within the post-closing department of the firm.
Education:
Jun 1999 East-West University Chicago, IL
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Resume Details

This is a real resume for a Payment center and customer Service Representati in Chicago, Illinois with experience working for such companies as Law Offices Of Arnold Scott Harris, Verizon Wireless, Burnet Title Services. This is one of the hundreds of Payment center and customer Service Representati resumes available on our site for free. Use these resumes as templates to get help creating the best Payment center and customer Service Representati resume.

Previous Companies:

  • Law Offices of Arnold Scott Harris
  • Verizon Wireless
  • Burnet Title Services

Previous Job Positions:

  • Payment center and customer Service Representati
  • Customer Service Representative
  • New Order Processing Clerk
  • Residential Title Assistant
  • Post Closing Customer Service Representative

Schools:

  • East-West University

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