MUSC Hollings Cancer Center - PATIENT SUPPORT SERVICES COORDINATOR Resume Example

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Carter Lee

XXXX XXX XXX , Hood River , OR 97031 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished, creative and energetic, with a solid history of achievement in Management, Design and Consulting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include strong Communication skills, Project Management and Personnel recruitment, training and management.

Skills

Highly developed communication and organizational skills
Creative and innovative

Quick to grasp ideas and translate them into decisive action
Effective people skills

Project Management
Development and implementation of new programs and projects

Grant writing
Fund-raising

Strategic Marketing
Volunteer Recruitment, Training and Management

Experience

PATIENT SUPPORT SERVICES COORDINATOR 04/2008 to 01/2010
MUSC Hollings Cancer Center – Charleston, SC

Transitioned Hollings' retail boutique, The Looking Glass, into a more holistic center for cancer patients, offering massage and nutritional counselling, as well as standard products and services.
Provided innovative programming to support Hollings' patients from the point of their cancer diagnosis throughout their lives as survivors.
Supervised and managed patient support service staff and programs including the Patient Resource Center and The Looking Glass.
Developed Mini Support Sessions during treatment hours each month for patients and caregivers Increased the number of areas where volunteers served from 8 to 17 Increased the number of volunteers from 34 to 66.
Provided leadership for a new patient mentoring program, Survivor 2 Survivor.

WEEKEND MANAGER/SUBSTITUTE MANAGER 02/2008 to 07/2008
The American Cancer Society Hope Lodge – Charleston, SC

Responsible for the welfare of the 17 Hope Lodge guests who were receiving cancer treatment and their caregivers.
Provided emotional support and comfort to these guests and to their caregivers.
Maintained a safe environment and oversaw facility management.
Performed all administrative tasks.
Performed the duties of the Hope Lodge manager in her absence, including giving tours to prospective guests, healthcare professionals and donors; registered new guests; supervised volunteers and all other administrative duties as assigned.

OWNER/DESIGNER 01/1995 to 01/2008
Home Solutions by Marty McGee – Mount Pleasant, SC

Provided organizational expertise, interior design services and home staging advice in Charleston and Michigan.

PROGRAM MANAGER / INSTRUCTOR 01/2006 to 12/2006
Trident Literacy Association – North Charleston, SC

Created and taught a customized curriculum designed to improve the reading and writing skills for the fire-fighters and staff of the Fire Department of Hollywood, SC.
Achieved 100% of the goals of this skills improvement program, which was mandated by the Hollywood Board of Commissioners.

PROGRAM CONSULTANT 02/2000 to 01/2005
MRC, Inc. – Kalamazoo, MI

Position was created by the Board of Directors to assist the President & CEO with the growth and management of new and existing programs.
Worked with three new program managers and staff to develop organizational systems, service delivery, and marketing strategies.
Implemented total quality management in all areas of the organization.

FUND DEVELOPMENT DIRECTOR 03/1999 to 04/2000
The Gilmore International Keyboard Festival – Kalamazoo, MI

Designed and implemented new corporate sponsorship strategies and marketing materials.
Exceeded individual campaign goals for 1999 and 2000.
Exceeded corporate and foundation campaign goals for the 2000 Festival.

DIRECTOR, DRUGS DON'T WORK (DDW) 09/1997 to 01/1999
Kalamazoo County & Battle Creek Area Chambers of Commerce – Kalamazoo, MI

Appointed as Interim Director in September 1997 to investigate, evaluate and make recommendations on the future of the program.
Appointed permanent Director in January 1998.
Led a strategic planning process to re-engineer and reposition of DDW program.
Developed innovative strategies that resulted in the program achieving a 24% increase in fees for services.
Successfully wrote grants and secured corporate contributions to fund the program.
Formulated a marketing plan to increase awareness and enhance recruitment efforts.

EXECUTIVE DIRECTOR OF THE KALAMAZOO AREA ACADEMIC ACHIEVEMENT PROGRAM (KAAAP) 06/1992 to 07/1997
Kalamazoo County Chamber of Commerce – Kalamazoo, MI

Hired to start and manage all aspects of a business-sponsored drop-out intervention program, including the development and implementation of the four program components.

Responsible for staff development and supervision.
Responsible for fund development, board and volunteer management.
Responsible for coordinating program promotion and collaboration with businesses, human service agencies, school districts, and colleges.
Recruited and trained a total of 775 mentors, tutors, and KAAAP coaches.
Secured program funding through campaigns, grants and other development strategies.
Developed procedures and specialized programs and activities, which currently serve 732 students and their families in five county school districts.
Developed and implemented a successful multi-media marketing and public relations plan which included presentations, annual reports, brochures and a video.
Made national and state presentations.
Consulted and met with with various businesses and school districts throughout Michigan to successfully accomplish organization's goals.
KAAAP is a National Award Winning Program of the American Chamber of Commerce Executives (ACCE)

EMPLOYER DEVELOPMENT & COMMUNITY EDUCATIONDIRECTOR 08/1985 to 05/1992
Michigan Career Technical Institute – Plainwell, MI

Coordinated the intern-ship placement of over 200 students per year.

Conducted mock interviews, helped them to create individualized resumes, cover letters and portfolios and coached them on how to contact potential employers.
Directed seventeen departmental business advisory committees.
Formulated and implemented annual placement and marketing/public relations plans.
Supervised a staff of six and the budget and operation of the community education program at the Michigan Jobs Commission Career and Technical Institute.
Developed disability awareness training modules.
Developed resource notebook for employers
Conducted over fifty seminars on disability legislation, accommodations and related topics.
Organized special events including open houses, awards banquets and co-chaired Michigan Rehabilitation State Conference.
Selected to serve on a twelve-member state wide marketing committee for Michigan Rehabilitation Services.
Initiated and maintained contacts with media which resulted in nine television programs, one documentary and over twenty newspaper article.

Education

Masters of Business Management: Nazareth College - Kalamazoo, MI

Special Education Certification: Western Michigan University - Kalamazoo, MI

Special Education Masters Program: Columbia University - New York, NY

B.S : Social Sciences Pace University - New York, NY

Professional Achievements

Graduated from Leadership Works, a fund-raising course of the Indiana University Center on Philanthropy, 1996
Graduated from Leadership Kalamazoo, a year-long community leadership program, 1994
Selected Teacher of the Year by the Michigan Association for Public and Adult and Community Education, 1983

Community Service