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Raleigh Orthopaedic - Patient Services Representative Resume Example

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Anthony Walker
Professional Summary

Service-oriented medical receptionist with 5 year background in the medical field. Core competencies include hard working, professionalism and customer service oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.


  • Customer service oriented
  • Physical therapy aide
  • Flexibility
  • Able to handle stressful situations with confidence
  • Adaptability
  • Good communication and interpersonal skills.
Patient Services Representative May 2012Present Raleigh Orthopaedic Raleigh, NC
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Maintain knowledge of community services and resources available to patients.
  • Receive payment and record receipts for services.
  • Check-in and out patients for all doctors, hand therapy patients, MRI patients, and independently in the urgent care.
  • Traveled between all four locations.
  • Lead Patient Services Representative for Cary Location and hand therapy.
  • Verifying all insurances.
  • Casing encounter forms for all doctors.
  • Kept track of casing status for all locations and would help other offices when needed.
  • Used excel to update monitors to direct patients on which floor their providers clinic was for each day.
  • Data entry
  • Verifying injection co-pays, global periods after surgery or fractures, and co-pays for hand therapy.
  • Answering phone calls.
  • Trained with multiply EMR systems.
Medical Receptionist Jan 2010May 2012 Health and Wellcare Services of Florida Crystal River, FL
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and making appointments.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Faxing and setting up referrals.
  • Check-in and check-out patients for multiply providers.
  • Ordering office supplies and injections.
  • Verifying and obtaining authorization from insurance companies.
  • Calling in prescriptions to pharmacies.
  • Trained with three different EMR systems.
Receptionist Jan 2009Jan 2010 Michael D Bays State Farm Insurance Bevery Hills, FL
  • Hear and resolve complaints from customers or the public.
  • Greet persons entering the establishment.
  • Assisted with making policy changes.
  • Responsible for daily deposit.
  • Posted payments
  • Answering Telephone calls, forward calls, Taking messages.
  • Filing, scanning.
High School Diploma May 2007 Lecanto High School Lecanto, FL
Physical Therapy Aide Feb 2013 Penn Foster Career School Scranton, PA
Associate of Science : Medical Assisting Jan 2015 Penn Foster Career School Scranton, PA
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Resume Details

This is a real resume for a Patient Services Representative in Beverly Hills, Florida with experience working for such companies as Raleigh Orthopaedic, Health And Wellcare Services Of Florida, Michael D Bays State Farm Insurance. This is one of the hundreds of Patient Services Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Services Representative resume.

Previous Companies:

  • Raleigh Orthopaedic
  • Health and Wellcare Services of Florida
  • Michael D Bays State Farm Insurance

Previous Job Positions:

  • Patient Services Representative
  • Medical Receptionist
  • Receptionist


  • Lecanto High School
  • Penn Foster Career School

Level of Education:

  • High School Diploma
  • Associate of Science

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