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Beth Israel Medical Center - Patient Services Representative Resume Example

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Alexa Coleman

Service-oriented Patient Services Representative with 15 year background in multispecialty medical practice in New York top teaching hospital. Core competencies include Ambulatory Payment Classification, Office Visits/Procedure Code and Charge Entry, Posting and Reconciliation, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Front Office Administration and Management
  • Knowledge of Ambulatory Classifications (APCs) and Local Coverage Determinations (LCD)
  • Insurance verification and eligibility
  • ICD-9/CPT coding for patient services
  • Compliant with HIPAA regulations
  • Familiar with medical and billing terminology
  • Education, training, and mentoring employee
  • System Analysis and Troubleshooting
  • Working knowledge with billing software (IDX)
  • Independent with minimal supervision
  • Perfect attendance and punctual
  • Microsoft Office (Word, Excel, PowerPoint)
01/2001 to Present
Patient Services Representative Beth Israel Medical Center - New York, NY
  • Checking in, updating accurate patient demographics and insurance verifications.
  • Keeping appointments on schedule by notifying provider of patient's arrival, and delayed of service.
  • Posting, collection, reconciliation of daily batches, and generating invoices.
  • Pre-authorization, pre-certification, and referral.
  • Verifies ICD-9/CPT codes for appropriate office visits.
  • Entry of accurate patient treatment, diagnosis, and related procedures to ensure proper coding.
  • Optimizes patients and providers satisfaction by scheduling appointments in person or by telephone.
  • Helps patients in distress by responding to emergencies.
  • Handle incoming calls and respond to clerical and medical queries.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Participates in encounter form revision process to ensure correct coding standards are met.
  • Meets regularly with Director and Clinical Manager to review billing and posting activity.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Perform essential clerical tasks like scanning, faxing, and other related activities as required.
01/1996 to 01/2001
Sales Representative Rowe Industries - White Plains, New York
  • Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitored competition by gathering marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Recommended changes in products, service, and policy by evaluating results and competitive developments.
  • Resolved customer complaints by investigating problems, developing solutions, making recommendations to management.
  • Maintained professional sales knowledge by attending educational workshops, establishing personal networks, and participating in professional societies.
  • Provided historical records by maintaining records on area and customer sales.
  • Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.
  • Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
  • Process orders in person and over the phone.
  • Check inventory to ensure product is in stock.
  • Operate cash registers, collect methods of payment, count money transactions at the end of the day.
Religious Volunteer Holy Spirit Association - CARP - Washington DC

Mentoring, youth education, community services.

  • Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation.
  • Schedule special events such as camps, conferences, meetings, seminars, or retreats.
  • Publicize programs through sources such as newsletters, bulletins, or mailings.
  • Plan or conduct conferences dealing with the interpretation of religious ideas or convictions.
  • Attend workshops, seminars, or conferences to obtain program ideas, information, or resources.
Medical Insurance Coding / Billing Specialist: Essex County College - Newark, NJ
Comprehensive course in medical insurance billing and collection process
Certificate: A+ Computer Technician New York Technical School - New York, NY
Certificate: Phlebotomy Technician Phillip Xavier Training School - New York, NY
Bachelor of Science in Business Administration-3nd Year: University of Pomona - Pomona , CA
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Resume Details

This is a real resume for a Patient Services Representative in Newark, New Jersey with experience working for such companies as Beth Israel Medical Center, Rowe Industries, Holy Spirit Association Carp. This is one of the hundreds of Patient Services Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Services Representative resume.

Previous Companies:

  • Beth Israel Medical Center
  • Rowe Industries
  • Holy Spirit Association CARP

Previous Job Positions:

  • Patient Services Representative
  • Sales Representative
  • Religious Volunteer


  • Essex County College
  • New York Technical School
  • Phillip Xavier Training School
  • University of Pomona

Level of Education:

  • Medical Insurance Coding / Billing Specialist
  • Certificate
  • Bachelor of Science in Business Administration-3nd Year

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