Unity Point Pediatrics - Patient Service Representative Resume Example

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Lucas Martin
XXXX XXXXXXXX XXXXX, Littleton, CO 80125
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Office Manager with a 6 year background in customer service and administration. Core competencies include records management, report and document presentation and office administrationas well as excellent communication and time management skills. Handles tasks with accuracy and efficiency while striving to grow professionally and create a positive team environment.

Skills
  • Customer and Personal Service
  • Clerical
  • Administration and Management
  • Writing
  • Complex Problem Solving
  • Social Media
  • Microsoft Office Suite
Experience
Patient Service Representative Mar 2014Present Unity Point Pediatrics Hiawatha, IA
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Analyze patients' abilities to pay to determine charges on a sliding scale and manage financial collections.
  • Maintain and update electronic health records.
  • Facilitate positive teamwork and communication to ensure the best possible patient care and customer service.
Personal Assistant Feb 2009May 2014 Cedar Parking and Storage Cedar Rapids, IA
  • Assist in all financial transactions that total to $40,000 on average per week while being in charge of any financial collections that may go through the company. This also includes finalizing the biweekly payroll before it is sent off to the accountants.
  • Coordinate and schedule all maintenance and building repairs and upkeep through a third party custodial company.
  •  Handle the daily concerns and inquiries of 30 company employees.
  •  Generate marketing and advertising methods in order to expand the company outreach and overall revenue. 
  • Handle daily tasks such as answering phones, organizing day to day schedules, and general networking. 
  •  Responsible for assisting with the company website, radio, and television advertisements.
  • Increase potential buyer retention and loyalty through means of positive customer service and outreach.
Server May 2008Jun 2009 Texas Roadhouse Cedar Rapids, IA
  • Greet guests and make them feel comfortable.
  • Learn menu items and be able to describe them appropriately to guests with details on ingredients and food preparation.
  • Work in a timely and effective manner with not only the patrons, but the other servers and cook staff.
  • Maintain a professional appearance and attitude for long periods of time while continually checking in on and interacting with the customers.
  • Be a team player with other servers in order to complete tasks as efficiently as possible, while delivering great service.
Education
Esthetics Jun 2010 La' James International College Iowa City, IA
High School Diploma May 2007 Maquoketa High School Maquoketa, IA
Liberal Arts/Psychology Kirkwood Community College Cedar Rapids, IA
Community Service
Volunteer, Cedar Rapids March for Dimes 2015
Seasonal Volunteer, Boys and Girls Club 2013

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About this resume

Patient Service Representative FROM Littleton , Colorado RESUME

This is a resume for a Patient Service Representative in Littleton, Colorado with experience working for such companies as Unity Point Pediatrics and Cedar Parking and Storage. The grade for this resume is 0 and is one of hundreds of Patient Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Service Representative resume.

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School Attended
La' James International College