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Community Physicians of Indiana - Patient Service Representative Resume Example

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Leah Long
Professional Summary
Accomplished, energetic and efficient Patient Service Representative with Community Physicians Network. I have a solid history of achievement and team work. I was recently recognized by the Practice Administrator of the Northeast Region for "Contributions to the Region and Network." I also serve as the unofficial leader of the phone staff by training all "new hires", assisting other Patient Service Representatives with medical related questions, and act as a liaison between the Patient Service Department, Front Office Staff, Registered Nurses, Medical Assistants and Physicians.
Core Qualifications
  • Team Player
  • Team Leader
  • Patient First Oriented
  • Strong Work Ethic
  • Highly Productive
  • Open to Change
  • Proficient in Epic EMR
  • Self Motivated
Patient Service Representative Oct 2010Present Community Physicians of Indiana Indianapolis, IN
  • Answer, prioritize and direct incoming telephone calls appropriately.
  • Process patient appointments requests for 10 Physicians in a timely manner.
  • Ensure a positive experience by providing "Patient First" service at all times.
  • Maintain Physician Protocol Sheets for 10 Physicians
  • Update Physician Templates.
  • Train new Patient Service Representatives on phone and scheduling procedures.
  • Serve on the Peer Interview Committee.
  • Participate as an active member of the Healthcare Pilot Team and collaborate with other members of the team.
  • Performs assigned tasks and delegate tasks appropriately.
Phlebotomist May 2006Oct 2010 Community Physicians of Indiana Indianapolis, IN
  • Performed patient draws ordered by 10 Physicians within the Office along with outside orders.
  • Prepared specimens to be analyzed by an outside lab by packaging specimen appropriately, completing requisition form and contacting the testing facility as necessary
  • Prepared lab area for patient use by cleaning the room between patients and stocking supplies as needed.
  • Ordered supplies for lab area.
Patient Support Partner Dec 2005May 2006 Community Physicians of Indiana Indianapolis, IN
  • Direct Patient care in Hospital setting including performing some or all of basic patient care needs such as bathing, feeding, vitals, activities of daily living, and transportation of patients.
  • Floated to different units within the hospital. 
  • Floated to Physician offices as Medical Assistant performing vitals, injections, phlebotomy and charting.
Medical Assistant Certificate Dec 1995 Professional Careers Institute Indianapolis, IN The program offered medical and clinical courses that trained me to assist a supervising physician with the following:
-Assisting with physical examinations
-Aiding in minor surgical procedures
-Administering injections
-Performing EKGs, venipuncture and routine laboratory and diagnostic exams
-Preparing examining room instruments and equipment
-Recording vital signs
-Basic medical office training
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Resume Details

This is a real resume for a Patient Service Representative in Fishers, Indiana with experience working for such companies as Community Physicians Of Indiana. This is one of the hundreds of Patient Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Service Representative resume.

Previous Companies:

  • Community Physicians of Indiana

Previous Job Positions:

  • Patient Service Representative
  • Phlebotomist
  • Patient Support Partner


  • Professional Careers Institute

Level of Education:

  • Medical Assistant Certificate

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