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Alaska Native Medical Center - Patient Service Assistant Resume Example

Charles Collins
XXXX XXXX XXXXXX, Anchorage, AK 99518
Professional Summary

Accomplished and energetic attitude with a solid history of achievement in psychology and communication. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include multi tasking, customer services, computer skills, data collection and quick learner.

  • Critical Thinking
  • Customer and Personal Service
  • Complex Problem Solving
  • Knowledge and Experience in Excel 
  • Knowledge in Microsoft Word
  • Experience using SPSS
  • Knowledge with Healthcare software 
  • Collaborative Institutional Training Initiative (CITI) certificate
Alaska Native Medical Center Anchorage, AK Patient Service Assistant Feb 2006Jan 2012
  • Coordinate communication between patients, family members, medical staff, administrative staff, & regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services & resources.
  • Investigate and direct patient inquiries & complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, services to patients using medical or administrative knowledge.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Teach patients to use home health care equipment.
  • Administers general nursing care to patients in a hospital or clinic setting.
    Provides support for RN. Performs nursing procedures and prescribed medical treatments. Observes and
    assesses patients' conditions and behavior; assures patient safety and stability; reports significant changes to RN
    or physician; records nursing notes on patient chart. Gives first aid as needed. Interviews and observes patients to
    ascertain medical history and current condition; reviews patients' records; takes vital signs, assesses current
    condition and pain level. Administers injections and medications. Performs a variety of medical tests and patient
    care treatments. Reviews physician's orders, develops and executes patient care plan, and reports progress and
    unusual occurrences. Records and reports all information within scope of authority. Provides medical case
    management according to specific program and physician guidelines.
    Prepares patients for physician's examination, and assists in examination and treatment of patient. Prepares room
    and equipment for use by Physicians; assures sterilization and cleanliness of instruments and the environment.
    Maintains records, inventory and physical security of drugs and medical supplies; orders and requests supplies as
    needed. Performs simple laboratory work, and prepares specimens for laboratory; reviews laboratory tests results;
    notifies patients of test results, and physicians of critical lab values. Instructs individual patients and family on
    follow-up care, hygiene, general health care, and treatment of specific medical conditions. Coordinates and assists
    with discharge planning. Collects and enters patient care data into patient charts and computer systems.
    Performs administrative duties; receives, logs in and files a variety of reports, client charts, client interactions and
    other documents. Enters patient care information into computer system, and reviews for accuracy.
Alaska Pioneer Home Anchorage, AK Certified Nursing Assistant Nov 2005Feb 2006

·       Provide direct patient care in line with the patient's condition, requirements and age

·       Help in collection of data such as biological, psychological, social, and cultural factors

·       Oversee medications in keeping with specified policies and procedures

·       Reinforce patient teaching as determined by the physician

·       Identify patient problems and arrange the plan of care

·       Implement the care plan as directed by the Physician or RN

·       Obtained vital signs

·       Helped physical therapist with patients' daily exercise

·       Helped patients with daily living activities, showers, dressing, medications, and feeding

Providence Extended Care Anchorage, AK Certified Nursing Assistant May 2005Feb 2006

·       Assisted licensed nursing staff in providing direct patient care

·       Helped in the environmental preservation of the nursing unit

·       Cleaned and bathed patients

·       Take patients' vital signs

·        Provide residents with personal-care services including medication and toileting

·        Maintain patients' records and files as per the facility's standard operating procedures

·        Turn and change beds

·        Install and empty catheter bags

·        Feed residents

University of Anchorage Alaska Anchorage, AK Bachelor of Arts: Psychology May 2014 I have a Bachelor in Psychology and a Minor in Communication. I have taken many upper division courses in psychology to gain more knowledge in human behavior and gain more understanding into human development. My minor in communication has taught me to have great communication skills as well as interpersonal communication skills. My education has provided me with a emphasis on understanding human behavior and development which has prepared me for the workforce.
Susitna Valley High School Talkeetna, AK High School Diploma May 2002

Student Athlete Award, 2003
Student Recognition Award for Photography, Fall 2013

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Resume Details

This is a real resume for a Patient Service Assistant in Anchorage, Alaska with experience working for such companies as Alaska Native Medical Center, Alaska Pioneer Home, Providence Extended Care. This is one of the hundreds of Patient Service Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Service Assistant resume.

Previous Companies:

  • Alaska Native Medical Center
  • Alaska Pioneer Home
  • Providence Extended Care

Previous Job Positions:

  • Patient Service Assistant
  • Certified Nursing Assistant


  • University of Anchorage Alaska
  • Susitna Valley High School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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