Alaska Native Medical Center - Patient Service Assistant Resume Example

Charles Collins

XXXX XXXX XXXXXX, Anchorage, AK 99518

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Ph: XXXXXXXXXXXX

Professional Summary

Accomplished and energetic attitude with a solid history of achievement in psychology and communication. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include multi tasking, customer services, computer skills, data collection and quick learner.

Skills

Critical Thinking
Customer and Personal Service

Complex Problem Solving
Knowledge and Experience in Excel

Knowledge in Microsoft Word
Experience using SPSS

Knowledge with Healthcare software
Collaborative Institutional Training Initiative (CITI) certificate

Experience

Alaska Native Medical Center Anchorage, AK Patient Service Assistant Feb 2006－Jan 2012

Coordinate communication between patients, family members, medical staff, administrative staff, & regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Maintain knowledge of community services and resources available to patients.
Refer patients to appropriate health care services & resources.
Investigate and direct patient inquiries & complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Explain policies, procedures, services to patients using medical or administrative knowledge.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
Teach patients to use home health care equipment.
Administers general nursing care to patients in a hospital or clinic setting.
Provides support for RN. Performs nursing procedures and prescribed medical treatments. Observes and
assesses patients' conditions and behavior; assures patient safety and stability; reports significant changes to RN
or physician; records nursing notes on patient chart. Gives first aid as needed. Interviews and observes patients to
ascertain medical history and current condition; reviews patients' records; takes vital signs, assesses current
condition and pain level. Administers injections and medications. Performs a variety of medical tests and patient
care treatments. Reviews physician's orders, develops and executes patient care plan, and reports progress and
unusual occurrences. Records and reports all information within scope of authority. Provides medical case
management according to specific program and physician guidelines.
Prepares patients for physician's examination, and assists in examination and treatment of patient. Prepares room
and equipment for use by Physicians; assures sterilization and cleanliness of instruments and the environment.
Maintains records, inventory and physical security of drugs and medical supplies; orders and requests supplies as
needed. Performs simple laboratory work, and prepares specimens for laboratory; reviews laboratory tests results;
notifies patients of test results, and physicians of critical lab values. Instructs individual patients and family on
follow-up care, hygiene, general health care, and treatment of specific medical conditions. Coordinates and assists
with discharge planning. Collects and enters patient care data into patient charts and computer systems.
Performs administrative duties; receives, logs in and files a variety of reports, client charts, client interactions and
other documents. Enters patient care information into computer system, and reviews for accuracy.

Alaska Pioneer Home Anchorage, AK Certified Nursing Assistant Nov 2005－Feb 2006

· Provide direct patient care in line with the patient's condition, requirements and age

· Help in collection of data such as biological, psychological, social, and cultural factors

· Oversee medications in keeping with specified policies and procedures

· Reinforce patient teaching as determined by the physician

· Identify patient problems and arrange the plan of care

· Implement the care plan as directed by the Physician or RN

· Obtained vital signs

· Helped physical therapist with patients' daily exercise

· Helped patients with daily living activities, showers, dressing, medications, and feeding

Providence Extended Care Anchorage, AK Certified Nursing Assistant May 2005－Feb 2006

· Assisted licensed nursing staff in providing direct patient care

· Helped in the environmental preservation of the nursing unit

· Cleaned and bathed patients

· Take patients' vital signs

· Provide residents with personal-care services including medication and toileting

· Maintain patients' records and files as per the facility's standard operating procedures

· Turn and change beds

· Install and empty catheter bags

· Feed residents

Education

University of Anchorage Alaska Anchorage, AK Bachelor of Arts: Psychology May 2014 I have a Bachelor in Psychology and a Minor in Communication. I have taken many upper division courses in psychology to gain more knowledge in human behavior and gain more understanding into human development. My minor in communication has taught me to have great communication skills as well as interpersonal communication skills. My education has provided me with a emphasis on understanding human behavior and development which has prepared me for the workforce.