Preferred Family Dental - Patient Care Coordinator Resume Example

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Daniel Thomas
Professional Summary

Patient Care Coordinator with expert knowledge of medical terminology and HIPPA compliance. [Personal Trait 1] and [Personal Trait 2] with established career working in [Facility Type 1] and [Facility Type 2] settings. Support quality patient care and education.
Highly trained Patient Care Coordinator with strong clinical abilities and a successful career in both Dental and Surgical facilities. Proactive and organized with passionate commitment to first-rate patient care.

Goal-oriented Office Manger dedicated to high levels of customer satisfaction and meeting aggressive business goals. Capable and confident with specialized knowledge in scheduling and finances.

  • Clerical
  • Writing
  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Administration and Management
  • Complex Problem Solving
  • Management of Financial Resources
  • Medicine and Dentistry
  • Troubleshooting
  • Computers and Electronics
Patient Care Coordinator 08/2008 to Present
Preferred Family Dental Bedford, NH
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Teach patients to use home health care equipment.
Dental Assistants 01/2000 to 05/2008
Marshall A. Baldassarre D.M.D. Bedford, NH
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Train and assist staff with computer usage.
  • Gather, arrange, or assemble instruments or supplies.
  • Monitor and maintain aseptic technique throughout procedures.
  • Operate sterilizing devices.
  • Postoperatively inject a subcutaneous local anesthetic agent to reduce pain.
  • Discuss with surgeon the nature of the surgical procedure, including operative consent, methods of operative exposure, diagnostic or laboratory data, or patient-advanced directives or other needs.
  • Maintain an unobstructed operative field, using surgical retractors, sponges, or suctioning and irrigating equipment.
  • Monitor patient intra-operative status, including patient position, vital signs, or volume and color of blood.
  • Obtain or inspect sterile or non-sterile surgical equipment, instruments, or supplies.
  • Pass instruments or supplies to surgeon during procedure.
  • Verify the identity of patient or operative site.
  • Expose dental diagnostic x-rays.
  • Record treatment information in patient records.
  • Provide postoperative instructions prescribed by dentist.
High School Diploma: May 1994 Merrimack Highschool - Merrimack, NH
BBA: Organizational Leadership Southern New Hampshire University - Manchester, NH
Additional Information
International Correspondence School
Certificate of Completion
Dental Assistant (At Home Course)
April of 1998
Tufts University
Radiology Certification
March of 1999
Certificate of Completion
Anesthesia Review
March of 2000
Certificate of Completion
Anesthesia Assistants Program
March of 2001
Dynamic Dental Safety
Certificate of Completion
OSHA Safety and Risk Management
June of 2002

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About this resume

Patient Care Coordinator FROM Manchester , New Hampshire RESUME

This is a resume for a Patient Care Coordinator in Manchester, New Hampshire with experience working for such companies as Preferred Family Dental and Marshall A Baldassarre DMD. The grade for this resume is 0 and is one of hundreds of Patient Care Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Care Coordinator resume.

School Attended
Merrimack Highschool