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Aetna - Patient Care Coordinator Resume Example

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Jack Carter
XXX XXXXXXX XXXXX, Stephens City, VA 22655

Seasoned Medical Assistant with more than 18 years of experience in fast-paced medical offices. Excellent clinical and administrative skills. Core competencies include extraordinary interpersonal skills, strong analytical ability as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Critical Thinking
  • Time Management
  • Clerical
  • Complex Problem Solving
  • Active Listening
  • Education and Training
  • Medical Terminology
  • Speaking
  • Writing
Patient Care Coordinator Sep 2014May 2015 Aetna Winchester, VA
  • Managed case load of high risk/high utilization patients through targeted, personalized service.
  • Conducted clinical record review and abstraction.
  • Assessed patient population needs, and based on trends requiring intervention, engaged in outreach efforts via telephonic and face to face modes of communication.
  • Developed and delivered individualized Action Care Plans.
  • Monitored care plans through evaluation of member progress in setting and meeting established goals, revising as necessary.
  • Promoted patient, family and care giver engagement through patient education; including self management of disease and goal setting for active engagement in optimal healthcare decision-making.
  • Acted as liaison between members and physicians to ensure closure of potential gaps in patient care.
Medical Assistant Jun 2014Jul 2014 Neurologic Associates Winchester, VA
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Show patients to examination rooms and prepare them for the physician.
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections.
Clinical Medical Assisting Instructor Jul 2012Feb 2014 Lord Fairfax Community College Middletown, VA
  • Instruct assigned courses in accordance with course competencies/objectives.
  • Utilize a variety of teaching methods - such as lectures, demonstrations, discussion groups - to ensure the needs of the individual students are met in the program.
  • Explain and demonstrate related practical procedures.
  • Coach, guide, and empower students to achieve optimum success.
  • Provide students with academic support and advice, tutor if necessary, and provide other assistance as needed.
  • Monitor, evaluate, and document students' progress through observation, tests, and examinations in theory and practice.
Medical Assistant Apr 1998Sep 2010 Cardiothoracic & Vascular Surgeons Winchester, VA
  • Direct patient care: obtain vital signs, chart brief history/ concerns, awareness of abnormalities, review medications with patients, enter into EMR program.
  • Complete physician orders, set up and assist with minor procedures, perform suture removal, educate patients and family on proper wound care.
  • Successfully triage phone calls.
  • Call in prescription refills.
  • Interface with all levels of professionals both in and outside of hospital.
  • Coordinate patient appointments and scheduling to ensure optimal clinician productivity.
  • Obtain and enter patient data, billing and insurance information.
  • Maintain medical record department.
  • Prepare reports, invoices, letters, and legal documents as needed.
  • Prepare patient charts for clinic.
  • Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations.
  • Proofread transcription records for patients charts.
  • Transmit correspondence and medical records by mail, e-mail or fax.
  • Complete Disability/FMLA paperwork.
  • Preauthorize upcoming tests or procedures/surgeries.
  • Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction.
  • Maintain and order inventory of medical and office supplies.

Bachelor of Arts: Religious Education/Biblical Studies Washington Bible College Lanham, MD
Diploma: Clinical Medical Assisting Somerset County Technical Institute Bridgewater, NJ
Certification: Clinical Medical Assisting - Active National Healthcareer Association Leawood, KS
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Resume Details

This is a real resume for a Patient Care Coordinator in Stephens City, Virginia with experience working for such companies as Aetna, Neurologic Associates, Lord Fairfax Community College. This is one of the hundreds of Patient Care Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Care Coordinator resume.

Previous Companies:

  • Aetna
  • Neurologic Associates
  • Lord Fairfax Community College

Previous Job Positions:

  • Patient Care Coordinator
  • Medical Assistant
  • Clinical Medical Assisting Instructor


  • Washington Bible College
  • Somerset County Technical Institute
  • National Healthcareer Association

Level of Education:

  • Bachelor of Arts
  • Diploma
  • Certification

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