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Parallon Revenue Cycle Solutions - Patient Account Specialist Resume Example

Joseph Clark
XXXX XXXXXXXXXX XX, Florissant, MO 63033
XXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXXX
Overview
A devoted Customer Service Leader who maintains a high level of professionalism, patience and efficiency to maximize customer satisfaction and increase customer loyalty.  A dedicated, active listener committed to addressing and resolving customer concerns and sustains the highest level of customer service through efficient team and customer account management. A Resourceful representative who consistently meets and exceeds productivity goals. 
Qualifications
  • Skilled in accurately typing (45 wpm) and ten key (8000 kph) 
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Google Drive,Task Launcher, Windows Applications
  • Kana
  • Debt Manager
  • Mainframe or any other AS400/TPX System
  • Siemens
  • MAC operating system; also capable of learning preferred programs.
Experience
Parallon Revenue Cycle Solutions Earth City, MO Patient Account Specialist Aug 2015Present
  • Communicate with insurance companies to check on status of claims payments, arrange for debt repayment or establish repayment schedules, based on customers' financial situations, and completing any necessary correspondence to facilitate account resolution.  
  • Locate and notify customers of delinquent accounts.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment and negotiate credit extensions when necessary.
  • Persuade customers to pay amounts due on credit accounts
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record/ document information about financial status of customers and status of collection efforts.
  • Consistently performing collections activity based on collection queue/production goals. 
  • Follow all required FDCPA regulations and system procedures. 
  • Maintain a working knowledge of client policies and procedures. 
  • Maintain acceptable call quality as determined by the Management staff. 
  • Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. 
  • Close out an appropriate number of accounts each month as determined by Management. 
Macy's Credit and Customer Services Bridgeton, MO Escalations and Communications Auditor Mar 2013Jul 2015
  • Handled all escalated calls from associates with customers needing supervisors. 
  • Tracked all monitored escalated calls taken by First Level associates.
  • Kept records of customerinteractions or transactions, recorded details of inquiries, complaints, orcomments, as well as actions taken and communicated coaching skills/tips with the necessary associate.
  • Completed back-line functions such as crediting customer accounts, reversing payments, resolved customer service orbilling complaints by performing activities such as exchanging merchandise,refunding money, or adjusting bills. 
  • Completed management level follow-ups as needed.
  • Referred unresolved customer grievances to designated departments for further investigation. 
  • Facilitator for Learning and Development in New Hire Training Program.
  • Developed, implemented, and monitored computer programs to maximize customer satisfaction. 
  • Kept track of daily team productivity metrics.
  • Coordinated conferences,meetings, or special events, such as luncheons or associate graduation ceremonies. 
  • Managed projects or contribute to committee or team work.
  • Maintained a perfectQuality score of 300.
Macy's Credit and Customer Services Bridgeton, MO 2nd Level Customer Care Specialist Oct 2011Mar 2013
  • Answered all inbound calls regarding order placement, order recovery, product availability, or problems with previous or processing orders (tracking, billing, ship-to wrong address, order replacement, etc.)
  • Up-sell of additional products and/or services.
  • Provided and updated confidential customer account information as requested
  • Assisted First level associates with caller inquiries
  • Operated office equipment, such as fax machines, copiers, and shredding machines.
  • Resolved all customer complaints and issues through the use of soft skills.
  • Complete scheduled follow-ups. 
  • Crossed-trained in Multiple Departments to assist with Call Flow
  • Trained seasonal associates and New hires on computer software, materials, and company policies 
  • Accessed additional systems as appointed by management
  • Participated in weekly or monthly meetings and projects.
  • Maintained a perfect Quality score of 300

Valvoline Instant Oil Change Bridgeton, MO Senior Technician Apr 2011Feb 2012
  • Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Opened and closed store daily.
  • Collected funds earned daily and deposited money in bank.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Scheduled and confirm appointments for customers needing service.
  • Reviewed work done by others to check for accuracy of service completion. 
  • Ordered and dispense parts needed by technicians for service. 
  • Trained and assist staff on a needed basis. 
  • Used computers for various applications, such as database management or word processing.
Education
University of Missouri Columbia, MO Computer Engineering Sep 2004
McCluer South-Berkeley High School Ferguson, MO High School Diploma: College Prep May 2004
  • 4.0 GPA.
  • Dual enrolled at UMSL and SLU for AP courses.
  • Youth Leadership Award winner.
St. Louis Community College - Florissant Valley St. Louis, MO, US Associate of Science Jan 2004
  • Double major in Life Science and Business
  • Actively enrolled
Awards
  • Outstanding Achievement in Customer Satisfaction-2013
  • 3 Make Magic Awards for Leadership- 2013.
  • 4 customer engagement awards submitted by customers.
  • Received 2 Make Magic NowAwards

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Resume Details

This is a real resume for a Patient Account Specialist in Florissant, Missouri with experience working for such companies as Parallon Revenue Cycle Solutions, Macys Credit And Customer Services, Valvoline Instant Oil Change. This is one of the hundreds of Patient Account Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Account Specialist resume.

Previous Companies:

  • Parallon Revenue Cycle Solutions
  • Macys Credit and Customer Services
  • Valvoline Instant Oil Change

Previous Job Positions:

  • Patient Account Specialist
  • Escalations and Communications Auditor
  • 2nd Level Customer Care Specialist
  • Senior Technician

Schools:

  • University of Missouri
  • McCluer South-Berkeley High School
  • St. Louis Community College - Florissant Valley

Level of Education:

  • High School Diploma
  • Associate of Science

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