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Proliance Orthopaedics And Sports Medicine - Patient Account Representaive Resume Example

May Eohmtaberl-oms
Professional Summary

Service oriented and reliable office assistant with 12 years of specialization in customer service and clerical work.  Able to learn new tasks quickly, passionate and motivated, with a drive for excellence. Handles tasks with accuracy and efficiency. 

  • Time Management
  • Customer and Personal Service
  • Administration and Billing
  • Complex Problem Solving
  • Judgment and Decision Making
  • Active Learning
Alcona Health Center Oscoda , MI Clerical Support Staff Oct 2015Current
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as computer, fax machines, copier, scanner, calculator, and postage machine.
  • Maintain scheduling for eight providers and event calendars, schedule and confirm appointments for patients or supervisors.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Check in  a patients for appointments, varying all demographics are updated and correct , collect payment, correct any previous payments that have not been applied incorrectly, check out each patient along with making sure billing has been completed correctly.
  • Scan all requested medical records, name the document that has been scanned and file the document to the correct patient electronic medical chart.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Proliance Orthopaedics and Sports Medicine Issaquah, WA Patient Account Representaive Jul 2014Aug 2015


  • Answered the business office patient line, along with calling out to multiple insurance carriers for claims follow-up.
  • Managed aged accounts and worked with collection agencies.
  • Supplied necessary information for claims to process.
  • Researched and responded to insurance denials.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
Go Wireless/Metro PCS Saginaw, MI Store Manager Sep 2006May 2011
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Keep records of purchases, sales, and requisitions.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
Saginaw Family Physicians Saginaw, MI Medical Billing Receptionist Mar 2004Aug 2006
  • Schedule and confirm patient diagnostic appointments, surgeries, and verified insurance.
  • Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service, and managed care plans.
  • Applied payments and adjustments into medical manager system.
OB/GYN PC -Bronson Hosptial Kalamazoo , MI Insurance Specialist Jun 1999Jun 2001
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Post medical insurance billings.
  • Received, organized, and maintained all incoming mail to post to accounts, followed by balancing out for each day.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Answer customer questions regarding problems with their accounts.
Pike Peak Community College Online 2013-2015 Associate of Arts: Health Information Technology
Rasmussen College Online 2011-2012 Associate of Arts: Health Information Management Coursework in Health Information Management, including Medical Terminology
Community Service

Volunteer, American Red Cross at United States Army Health Clinic (Medical Records) in Vicenza, Italy, 2002-2004

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Resume Details

This is a real resume for a Patient Account Representaive in Greenbush, Michigan with experience working for such companies as Alcona Health Center, Proliance Orthopaedics And Sports Medicine, Go Wirelessmetro Pcs. This is one of the hundreds of Patient Account Representaive resumes available on our site for free. Use these resumes as templates to get help creating the best Patient Account Representaive resume.

Previous Companies:

  • Alcona Health Center
  • Proliance Orthopaedics and Sports Medicine
  • Go WirelessMetro PCS

Previous Job Positions:

  • Store Manager
  • Insurance Specialist


  • Pike Peak Community College Online 2013-2015
  • Rasmussen College Online 2011-2012

Level of Education:

  • Associate of Arts

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