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Lithia Cjd Toyota Of Klamath Falls - Parts Manager Service Advisor Resume Example

Zoe Jenkins
XXXX XXXXXX XX, Klamath Falls, OR 97603
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Parts and Service Advisor with more than 23 years of experience in fast-paced Service Center. Excellent write up and upselling skills. Track record of achieving exceptional results in maintaining customer pay labor sales and high CSI scores. In my current position as a Express Lube Advisor I have helped this small store in a small town win last years title of the #1 service department and the #1 store of almost 100 Lithia stores.

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Administration and Management
  • Negotiation
Experience
Parts Manager - Service Advisor Jul 2007Present Lithia CJD-Toyota of Klamath Falls Klamath Falls, OR
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
Parts Advisor Feb 2006Jul 2007 Harvest Ford Klamath Falls, OR
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
Parts Manager - Service Advisor May 2002Dec 2005 West One Auto Center Klamath Falls, OR
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
Parts Advisor / Service Advisor Sep 1996Apr 2002 Cascade Auto Group Klamath Falls, OR
  • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
  • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
  • Rotate, test, and repair or replace tires.
  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
Parts Advisor Sep 1993Sep 1996 Summit Auto Group Klamath Falls, OR
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
Parts Advisor Aug 1990Sep 1993 Lakeside Motors Klamath Falls, OR
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
Lube Technician Aug 1987May 1990 Green's Quick Oil Change Klamath Falls, OR
  • Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
Education
High School Diploma : General Jun 1989 Henley High School Klamath Falls, OR
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Resume Details

This is a real resume for a Parts Manager Service Advisor in Klamath Falls, Oregon with experience working for such companies as Lithia Cjd Toyota Of Klamath Falls, Harvest Ford, West One Auto Center. This is one of the hundreds of Parts Manager Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Parts Manager Service Advisor resume.

Previous Companies:

  • Lithia CJD Toyota of Klamath Falls
  • Harvest Ford
  • West One Auto Center

Previous Job Positions:

  • Parts Manager Service Advisor
  • Parts Advisor
  • Service Advisor
  • Lube Technician

Schools:

  • Henley High School

Level of Education:

  • High School Diploma

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