Baldwin Motors - Parts Manager Resume Example

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Riley Powell

XXX XXXX XXXX, Abita Springs, LA 70420

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXX

Professional Summary

Seasoned parts manager with more than 20 years of experience in fast-paced automotive dealership. Excellent management and customer service skills. Track record of achieving exceptional results in parts management, parts sales and auto and truck sales.

Skills

Customer and Personal Service
Sales and Marketing

Computers and Electronics
Complex Problem Solving

Judgment and Decision Making
Time Management

Administration and Management
Education and Training

Operation Monitoring
Management of Material Resources

Management of Personnel Resources
Management of Financial Resources

Experience

Parts Manager Oct 2010－Present Baldwin Motors － Covington, LA

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Plan store layouts or design displays.

Automotive Sales Agent Oct 2009－Oct 2010 Lamarque Ford － Kenner, LA

Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desire
Answer questions regarding the store and its merchandise.
Demonstrate use or operation of merchandise.
Estimate and quote trade-in allowances.
Place special orders or call other stores to find desired items.

Parts Specialist Jul 2006－Sep 2009 Baldwin Motors － Covington, LA

Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
Place new merchandise on display.
Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

Automotive Sales Agent Dec 2005－Jun 2006 W & W Ford － Searcy, AR

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Demonstrate use or operation of merchandise.
Estimate and quote trade-in allowances.
Estimate and quote trade-in allowances.
Place special orders or call other stores to find desired items.

Parts Manager Jul 2002－Sep 2005 Don Bohn Lincoln-Mercury/Mitsubishi － Harvey, LA

Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Plan store layouts or design displays.

Heavy Truck Parts Specialist Sep 2000－Jul 2002 Crescent Ford Trucks － Jefferson, LA

Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Take inventory of stock.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.

Parts Specialist Jun 1998－Sep 2000 Bill Watson Ford － New Orleans, LA

Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.

Parts Specialist Oct 1992－Jun 1998 Lamarque Ford － Kenner, LA

Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Place new merchandise on display.

Education