Extreme Movers - Part Time Office Administrator Resume Example

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Anna Gonzales

XXXX XXXXXXX XXX, Watauga, TX 76148
H: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

An experienced customer service professional who is a confident communicator across multiple levels and who always put the customers first. Long track record of exceeding customers' expectations and of improving customer relationships. Exceptional verbal communication skills used effectively to deal with difficult and dissatisfied customers. Always working hard to ensure that customers have a positive experience, and uses feedback to gain a better understanding of what they really want.

SKILLS

Ability to communicate effectively with a wide range of customers
Managing customer data

Interpersonal skills
Telephone handling

Team Player
Typing 50 wmp

Basic office duties knowledge (i.e. filing, faxing, etc.)
AS400 knowledge

Customer service

WORK EXPERIENCE

Part-Time Office Administrator, 07/2005 to Present
Extreme Movers – Keller, TX

Responsible for administrative processes within the office, as well as providing general secretarial support to enable the smooth and effective running of the office.

Respond to customer quote inquiries via telephone or e-mail
Determine charges for services requested, collect deposits or payments, or arrange for billing

Acquire, distribute and store supplies.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public.

Schedule appointments and maintain and update appointment calendars.

File and maintain records.

Keep a current record of staff members' whereabouts and availability.

West Coast Regional Warranty Customer Service Rep, 01/2011 to 01/2015
Aquatic – Arlington, TX

Responsible for ensuring that customer inquiries are resolved at first point of contact without escalation, unless further investigation is required. Doing this by using judgement and making decisions within established procedures for each inquiry.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Order tests that could determine the causes of product malfunctions.

Customer Service Representative/ Call Center, 06/2005 to 01/2011
Aquatic – Arlington, TX

Responsible for handling a wide range of incoming/outgoing calls with customers. Also in charge of resolving all interactions positively and to the customers complete satisfaction.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Education