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Extreme Movers - Part Time Office Administrator Resume Example

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Anna Gonzales
  • XXXX XXXXXXX XXX, Watauga, TX 76148
  • H: XXXXX XXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
An experienced customer service professional who is a confident communicator across multiple levels and who always put the customers first. Long track record of exceeding customers' expectations and of improving customer relationships. Exceptional verbal communication skills used effectively to deal with difficult and dissatisfied customers. Always working hard to ensure that customers have a positive experience, and uses feedback to gain a better understanding of what they really want.
SKILLS
  • Ability to communicate effectively with a wide range of customers
  • Managing customer data
  • Interpersonal skills
  • Telephone handling
  • Team Player
  • Typing 50 wmp
  • Basic office duties knowledge (i.e. filing, faxing, etc.)
  • AS400 knowledge
  • Customer service 
WORK EXPERIENCE
Part-Time Office Administrator, 07/2005 to Present
Extreme Movers Keller, TX
Responsible for administrative processes within the office, as well as providing general secretarial support to enable the smooth and effective running of the office.
  • Respond to customer quote inquiries via telephone or e-mail
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Acquire, distribute and store supplies.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Keep a current record of staff members' whereabouts and availability.
West Coast Regional Warranty Customer Service Rep, 01/2011 to 01/2015
Aquatic Arlington, TX
Responsible for ensuring that customer inquiries are resolved at first point of contact without escalation, unless further investigation is required. Doing this by using judgement and making decisions within established procedures for each inquiry. 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Order tests that could determine the causes of product malfunctions.
Customer Service Representative/ Call Center, 06/2005 to 01/2011
Aquatic Arlington, TX
Responsible for handling a wide range of incoming/outgoing calls with customers. Also in charge of resolving all interactions positively and to the customers complete satisfaction.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Education
High School Diploma: May 1996 Diamond Hill Jarvis High School - Fort Worth, TX
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Resume Details

This is a real resume for a Part Time Office Administrator in Watauga, Texas with experience working for such companies as Extreme Movers, Aquatic. This is one of the hundreds of Part Time Office Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Part Time Office Administrator resume.

Previous Companies:

  • Extreme Movers
  • Aquatic

Previous Job Positions:

  • Part Time Office Administrator
  • West Coast Regional Warranty Customer Service Rep
  • Customer Service Representative
  • Call Center

Schools:

  • Diamond Hill Jarvis High School

Level of Education:

  • High School Diploma

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