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Computer Wisdom - Owner Resume Example

XXX XXXXXX XXXXXX , Deatsville , AL 36022 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Skylar Simmons
Professional Summary

Dedicated Network Administrator with 14 years of experience combining management and customer service expertise in Helpdesk and Information Technology. Looking for a position as and IT Technician in a fast growth company.

Skills
  • Computers and Electronics
  • Telecommunications
  • Complex Problem Solving
  • Engineering and Technology
  • Systems Evaluation
  • Customer and Personal Service
  • Administration and Management
  • Troubleshooting
Experience
Owner 01/2011 to 01/2013
Computer Wisdom Prattville, AL
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Confer with project personnel to identify and resolve problems.
  • Monitor or track project milestones and deliverables.
  • Develop and manage work breakdown structure (WBS) of information technology projects.
  • Direct or coordinate activities of project personnel.
  • Initiate, review, or approve modifications to project plans.
  • Negotiate with project stakeholders or suppliers to obtain resources or materials.
  • Train people in computer system use.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Maintain an inventory of parts for emergency repairs.
  • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
  • Analyze equipment performance records to determine the need for repair or replacement.
Digital Access Controller (DAC) Administrator 12/2003 to 12/2010
BrightHouse Networks Wetumpka, AL
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Confer with network users about how to solve existing system problems.
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
  • Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  • Train users and promote security awareness to ensure system security and to improve server and network efficiency.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Drive crew trucks to and from work areas.
  • Inspect equipment on a regular basis in order to ensure proper functioning.
Helpdesk Administrator 01/2001 to 12/2003
Jenkins Brick Company Montgomery, AL
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Education
Received John L. Levitow Award: Leadership/Management, Managerial Communications, and Military Studies Nov 1999 Airman Leadership School - Edwards Air Force Base, CA
Microcomputer software application and Maintenance management of information systems Nov 1998 Information Management Apprentice - Keesler AFB, MS
Additional Information

Proficient in Windows, Mac, Networking, Telephony, VOIP, Routers, Switches, RF Technologies, Encryption, Decryption, Modulation and Frequency Spectrums, LAN, WAN, Linux, UNIX, and Cisco.

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Resume Details

This is a real resume for a Owner in Deatsville, Alabama with experience working for such companies as Computer Wisdom, Brighthouse Networks, Jenkins Brick Company. This is one of the hundreds of Owner resumes available on our site for free. Use these resumes as templates to get help creating the best Owner resume.

Previous Companies:

  • Computer Wisdom
  • BrightHouse Networks
  • Jenkins Brick Company

Previous Job Positions:

  • Owner
  • Digital Access Controller Administrator
  • Helpdesk Administrator

Schools:

  • Airman Leadership School
  • Information Management Apprentice

Level of Education:

  • Received John L. Levitow Award

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