ICAN Housing Solutions Inc - Outreach Specialist Resume Example

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Elizabeth Richardson
Professional Summary

Seasoned Customer Service Specialist with more than 20 years of experience in fast-paced Customer Service Environments. Excellent Microsoft Application skills. Track record of achieving exceptional results in consumer activity, retention, and positive funding outcomes.

  • English Language
  • Active Listening
  • Speaking
  • Service Orientation
  • Judgment and Decision Making
  • Complex Problem Solving
  • Coordination
  • Critical Thinking
  • Education and Training
  • Monitoring
  • Persuasion
  • Time Management
  • Administration and Management
Outreach Specialist 02/1999 to 11/2008
ICAN Housing Solutions Inc. Canton, OH
  • Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
  • Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
  • Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
  • Supervise and direct other workers providing services to clients or patients.
  • Collaborate with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs.
Cashier 10/1997 to 02/1999
Penneys Canton, OH
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • ,Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers' questions, and provide information on procedures or policies.
Customer Service Manager 03/1985 to 11/1994
Stocker Hardware Inc. New Philadelphia, OH
  • Monitor and control inventory.
  • Direct activities of 
  • Document monthly in house charge accounts. 
  • Maintain employee schedules.
  • Provide safety guidelines for employees.
  • Answered multi phone lines.
  • Take orders for special merchandise
  • Maintained personal files.
Public Health Jan 2015 Kent State University - Kent, OH
Associate of Arts: Human Services Jun 2007 Stark State College - N. Canton, OH
High School Diploma: College Prep Jun 1975 Massillon WHS - Massillom, OH

Stark State Dean's List, Fall 2007-2008-2009

Coleman Behavior Health Outstanding Achievement in Community Service Award 2000

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About this resume

Outreach Specialist FROM Navarre , Ohio RESUME

This is a resume for a Outreach Specialist in Navarre, Ohio with experience working for such companies as ICAN Housing Solutions Inc and Penneys. The grade for this resume is 0 and is one of hundreds of Outreach Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Outreach Specialist resume.

School Attended
Kent State University