Fort Trasportation - OS & D Clerk Resume Example

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Grace Gray

XX XXXX XXXXXXX XXXX , Jaesville , WI 53545 | (H) XXXXX XXX X XXX | XXXXXXXXXXXXXXXXXX

Professional Summary

Responsible Customer Service Representative proficient in customer satisfaction and problem solving. Passionate and motivated, with a drive for excellence. With 15 years in customer service and administrative support positions.

Skills

Project Management
Report preparation

Professional presentations
Written communications

Customer service
Scheduling

General Office Skills
Report preparation

Experience

OS & D Clerk / Customer Service Representive 07/2012 to Present
Fort Trasportation – Fort Atkinson, WI

Answer incoming phones call, assist customers with scheduling freight pick ups, deliveries, inquires about damaged or missing freight.
Compile reports tracking freight delays, and misleads.
Communicate freight delays, and concerns with staff and customers.
Use TruckMate to enter pickups, notes, show freight movement and bill customers.
Manifest Drivers on their daily deliveries,
Assist dispatch with routing of drivers, and appointment setting and daily dock check.
Calculate driver pay weekly.
Assist drivers with delivery concerns, damages, and directions.
Audit freight bills, and bill customers
Manifest line-hauls to partner carriers.
Use EBE imaging system to store documents related to each shipment.

Committee Chair and Event Coordinatior Assistant, Volunteer 07/2008 to Present
Rock River Threshree – Edgerton, WI

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
Plan and organize information to plan advertising campaigns.
Recruit, interview, and hire or sign up volunteers and staff.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Direct activities of professional and technical staff members and volunteers.
Plan and administer budgets for programs, equipment and support services.

Refer unresolved customer grievances to designated departments for further investigation.

Record guest comments or complaints, referring customers to managers as necessary.

Record guest comments or complaints, referring customers to managers as necessary.

Internal Service Advisor 04/2006 to 08/2008
Wisconsin RV World – Deforest, WI

Confer with customers, read work orders, or examine vehicles needing repair to determine the nature and extent of damage.

List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, or diagrams.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Solicit sales of new or additional services or products.

Education