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Fort Trasportation - OS & D Clerk Resume Example

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Grace Gray
XX XXXX XXXXXXX XXXX , Jaesville , WI 53545 | (H) XXXXX XXX X XXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Responsible Customer Service Representative proficient in customer satisfaction and problem solving. Passionate and motivated, with a drive for excellence. With 15 years in customer service and administrative support positions.

Skills
  • Project Management
  • Report preparation
  • Professional presentations
  • Written communications
  • Customer service
  • Scheduling
  • General Office Skills
  • Report preparation  
Experience
OS & D Clerk / Customer Service Representive 07/2012 to Present
Fort Trasportation Fort Atkinson, WI
  • Answer incoming phones call, assist customers with scheduling freight pick ups, deliveries, inquires about damaged or missing freight.
  • Compile reports tracking freight delays, and misleads.
  • Communicate freight delays, and concerns with staff and customers.  
  • Use TruckMate to enter pickups, notes, show freight movement and bill customers.
  • Manifest Drivers on their daily deliveries,
  • Assist dispatch with routing of drivers, and appointment setting and daily dock check.
  • Calculate driver pay weekly.
  • Assist drivers with delivery concerns, damages, and directions.
  • Audit freight bills, and bill customers
  • Manifest line-hauls to partner carriers.
  • Use EBE imaging system to store documents related to each shipment.
Committee Chair and Event Coordinatior Assistant, Volunteer 07/2008 to Present
Rock River Threshree Edgerton, WI
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
  • Plan and organize information to plan advertising campaigns.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Establish and oversee administrative procedures to meet  objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Plan and administer budgets for programs, equipment and support services.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Record guest comments or complaints, referring customers to managers as necessary.
Internal Service Advisor 04/2006 to 08/2008
Wisconsin RV World Deforest, WI
  • Confer with customers, read work orders, or examine vehicles needing repair to determine the nature and extent of damage.
  • List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, or diagrams.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Solicit sales of new or additional services or products.
Education
High School Diploma: General Studies Jun 2001 Milton High School - Milton, WI
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Resume Details

This is a real resume for a OS & D Clerk in Jaesville, Wisconsin with experience working for such companies as Fort Trasportation, Rock River Threshree, Wisconsin Rv World. This is one of the hundreds of OS & D Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best OS & D Clerk resume.

Previous Companies:

  • Fort Trasportation
  • Rock River Threshree
  • Wisconsin RV World

Previous Job Positions:

  • OS & D Clerk
  • Customer Service Representive
  • Committee Chair and Event Coordinatior Assistant
  • Volunteer
  • Internal Service Advisor

Schools:

  • Milton High School

Level of Education:

  • High School Diploma

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