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Kohls - Orientation Facilitator Resume Example

Sebastian Green
XXXX XXXXXX XXXXX XXXXXXXXX, Powell, OH 43065
XXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Highly trained and energetic  Customer Service Specialist and Orientation Facilitator with more than 25 years of experience. Motivated leader with strong organizational and communication skills. Dedicated to high levels of customer satisfaction with specialized knowledge in Sales and Customer Service training and Management.

Skills
  • Customer Relations Specialist
  • Speaking/Facilitating 
  • English Language
  • Critical Thinking
  • Judgment and Decision Making
  • Sales and Marketing
  • Time Management
  • Education and Training
  • Administration and Management
  • Complex Problem Solving
  • Personnel and Human Resources 
  • Computers including Microsoft Word and Excel 
Experience
Orientation Facilitator/Customer Service Specialist, Jul 1994Present Kohl's, Dublin, OH
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Multi-tasking work on computer, phone, RF unit and speaking to customers.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Hear and resolve complaints from customers or the public.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Program Director/Assistant Center Director, Mar 1991Aug 1993 Jenny Craig, Upper Arlington, OH
  • Hired, trained, and evaluated personnel in sales and counseling, promoting or firing workers when appropriate.
  • Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Completed and maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information.
  • Reviewed and evaluated clients' progress in relation to measurable goals described in treatment and care plans.
  • Attended training sessions to increase my knowledge and skills.
  • Gathered information from prospective clients to identify their needs to sell the program based on those needs.
General Manager, Oct 1986Mar 1991 Gantos, Columbus, OH
  • Promoted rapidly from Assistant to Associate to General Manager of 2 million dollar store.  Graduated first nationally in management training class.
  • Monitored sales activities to ensure that customers received satisfactory service and quality goods while meeting and exceeding store sales goals.
  • Instructed staff on how to handle difficult and complicated sales.
  • Hired, trained, and evaluated personnel in sales, promoting or firing workers when appropriate.
  • Motivated employees to reach selling and customer service goals.
  • Planned and prepared work schedules, reviews and time cards.
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Education
Bachelor of Arts, Communications/Public Relations, May 1986 Miami University, Oxford, OH Member of Miami Marketing Enterprises
Kappa Kappa Gamma Sorority
Writer for Miami University Student News
Copywriter for WMUB Radio in Oxford, Ohio
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Resume Details

This is a real resume for a Orientation Facilitator in Powell, Ohio with experience working for such companies as Kohls, Jenny Craig, Gantos. This is one of the hundreds of Orientation Facilitator resumes available on our site for free. Use these resumes as templates to get help creating the best Orientation Facilitator resume.

Previous Companies:

  • Kohls
  • Jenny Craig
  • Gantos

Previous Job Positions:

  • Orientation Facilitator
  • Customer Service Specialist
  • Program Director
  • Assistant Center Director
  • General Manager

Schools:

  • Miami University

Level of Education:

  • Bachelor of Arts

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