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Utc Fire And Security Company - Order Entry Specialist Resume Example

Madison Rivera

Accomplished and energetic Customer Service Specialist with a solid history of achievement in Procurement. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Expediting, Order processing and Time Management.

  • Administration and Management
  • Active Listening
  • Customer and Personal Service
  • Critical Thinking
  • Coordination
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Operations Analysis
  • Mathematics
  • Operations Analysis
  • Service Orientation
Order Entry Specialist 01/2014 to Present
UTC Fire and Security Company Pittsford, NY
  • Responded promptly and answered/resolved customer inquiries and complaints.
  • Kept records of customer interactions, actions taken, including transactions, comments, inquires and complaints Supplied customers with written response and information and followed up on customer communications.
  • Followed up on orders to ensure delivery targets are met.
  • Worked with the appropriate resources to expedite orders when needed.
  • Achieved customer on time delivery of at least 95% by following up on open orders.
  • Resolved issues by following up consistently with customers or internal customers to ensure customer needs are met.
  • Communicated with Customers accurately and professionally.
  • Anticipated customer needs and proactively act upon them.
  • Entered customer orders correctly the first time and within the 48 hours of receipt of customer order.
  • Assisted in managing phone queues to help meet customer support goals and department metrics.
  • Read employee communications that are sent out by email or in newsletter.
Business Analyst 01/2012 to 01/2013
Level 3 Communications Rochester, NY
  • Processed procurement for all internal engineering community needs, utilizing our internal inventory levels to reduce capital expenses.
  • Expedited all orders for planners, including following up with warehouse, exceeding normal delivery time by 75%.
  • Authored and reviewed job training documents for new employees in the department.
  • Researched all invoices from Accounts Payable, tracking quantity and shipping responses to ensure the Field Engineers received equipment within 5 business days.
  • Sustained key positions at various times, taking on additional responsibilities that were above and beyond the normal scope of work.
  • Expedited requests to Accounting for budget approvals to keep customer orders moving, avoiding potential delays.
Inventory Materials Coordinator 01/1999 to 01/2011
Global Crossing Inc Rochester, NY
  • Procured all Telecom equipment and software globally.
  • Conducted quarterly audits with United States non warehouse sites to merge equipment into warehouses.
  • Controlled purchases with large vendors ensuring all discounts were utilized per our contracts, saving millions of dollars in possible over-payments.
  • Interacted globally with over ten countries on a weekly basis as a support role for ordering materials.
  • Reviewed purchase orders from outside the United States to ensure orders were correct before sending out to our suppliers.
  • Reviewed different currency pricing and ensured for accuracy.
  • Managed requisitions through SAP for all United States orders, including Asia, Europe, United Kingdom and certain countries of South America.
  • Developed good working relationships and ongoing communication with brokers in Customs who imported our equipment into various countries outside the United States.
  • This ensured all equipment made it to their final destination on time.
  • Reconciled monthly and quarterly-end spend.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Associates Degree: Accounting Rochester Business Institute - Rochester, NY
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Resume Details

This is a real resume for a Order Entry Specialist in Rochester, New York with experience working for such companies as Utc Fire And Security Company, Level 3 Communications, Global Crossing Inc. This is one of the hundreds of Order Entry Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Order Entry Specialist resume.

Previous Companies:

  • UTC Fire and Security Company
  • Level 3 Communications
  • Global Crossing Inc

Previous Job Positions:

  • Order Entry Specialist
  • Business Analyst
  • Inventory Materials Coordinator


  • Rochester Business Institute

Level of Education:

  • Associates Degree

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