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Alta Dena Dairy - Order Entry Resume Example

Emma Stewart
XXX XXXXXXXXX XXXXX, La Puente, CA 91744
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented Customer Service and Order Entry Supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. Seventeen years of customer service experience, Twelve years experience working in Dairy Industry, Twelve years experience handling food service customers and accounts, and nine years experience working in Management. Looking for a sales position in an environment that will advance my skills with possibility of growth advancement.

Skills
  • Nine years management experience
  • Twelve years dairy service experience
  • Twelve years experience handling food service accounts
  • Seventeen years customer service experience
  • Bilingual (Spanish and English)
  • Ability to work with Excel, Microsoft word and power point
  • Responsible and professional employee
  • Quick learner
  • Prompt, punctual and productive
  • Organized
  • Ability to multi task and complete task in a prompt manner
Experience
Order Entry/Cust. Service Supervisor Jun 2010Present Alta Dena Dairy City of Industry, CA
  • Supervise order entry clerks and customer service representatives.
  • Responsible for keying in and processing purchase orders for Food service accounts. Ex. include Sysco's, Freshpoint G&G, US FOODS INC, Jacmar and etc.
  • Communicate to customers listed above shortages and out of stock issues.
  • Communicate and promote new products with employees and customers
  • Supported the Dairy Pure Launch
  • Suggestive Selling
  • Supportive of route optimization
  • Work as a team with sales, distribution, and load out when problems arise with customers. Issues are resolved in a timely manner so that customers are satisfied with service.
  • Support development of additional customers to Web based ordering
  • Report any EDI issues so that orders are processed correctly
  • Responsible for scheduling appointments for Food Service Accounts
  • Continuous communication with employees to build an improved mindset within the department
  • Answer any questions or concerns customers or employees have
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Resolve any issues or complaints employees have
  • Take disciplinary action against employees who do not follow policies
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Update customers UOM when items are not set up properly
  • Create order forms for customers with updated item numbers and product
  • Communicate with team special request made by customers in regards to purchase orders scheduled
  • Responsible of ensuring employees are answering calls promptly so that hold times are kept to a minimum
  • Maintain account info in DMS when customers have changes to their account info or ordering preference
  • Familiar with CRP system
  • Process inventories for Walmart accounts
  • In charge of Department Managers task when Manager is on vacation or out of the office
Order Entry Clerk Jan 2004Present Alta Dena Dairy City of Industry, CA
  • Trained all order entry clerks with new order system (DMS) before system was launched
  • In charge of the supervisors task while supervisor was out of office
  • Update spredsheets with Excel
  • Process orders that were called in, sent via email and faxed
  • Answered questions or concerns customers had
  • Complete call sheets on a daily basis
  • Process Food Service Purchase Orders and Confirmations
  • Back up to Smart & Final accounts
Bank Teller & ATM Processor Sep 2003Dec 2003 Washington Mutual Bank La Puente, CA
  • Process transactions for customers
  • Customer Service
  • Balance and process atm transactions on a daily basis
Department Manager Oct 2002Jun 2003 Burlington Coat Factory City of Industry, CA
  • Resolve customer complaints or issues in a professional manner
  • Responsible for scheduling employees shifts, breaks and lunch
  • Maintain a clean and safe work place
  • Responsible for keeping track of daily sales reports and year to date sales reports
  • Resolve any issues or complaints employees have
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Hire, train, and evaluate personnel in sales, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and coordinate advertising sales promotions, and prepare merchandise displays and advertising copy.
Assistant Store Manager Oct 1999Oct 2002 Millers Outpost City of Industry, CA
  • Responsible for opening and closing store
  • Assist store manager in creating work schedules
  • Balancing of all registers and safe
  • Answer any questions or resolve complaints customers or employees have
  • Responsible for interviewing, hiring, and training employees
  • Process sales reports on a daily bases including year to date reports
  • Maintained a clean and safe work environment
  • Encourage employees to have great customer service skills and promote sale items so that daily goals are met
  • Greet customers and communicate daily promos and suggestive selling
  • Responsible for floor sets that were scheduled
  • Responsible for updating end caps with items on promotion
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan budgets and authorize payments and merchandise returns.
  • Assign employees to specific duties.
  • Instruct staff on how to handle difficult and complicated sales.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Education
High School Diploma : General Jun 2000 La Puente High School La Puente, CA
  • Graduated with a GPA of 3.43
Child Development California State University Fullerton Fullerton, CA
  • Completed general education classes for child development program
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Resume Details

This is a real resume for a Order Entry in La Puente, California with experience working for such companies as Alta Dena Dairy, Washington Mutual Bank, Burlington Coat Factory. This is one of the hundreds of Order Entry resumes available on our site for free. Use these resumes as templates to get help creating the best Order Entry resume.

Previous Companies:

  • Alta Dena Dairy
  • Washington Mutual Bank
  • Burlington Coat Factory

Previous Job Positions:

  • Order Entry
  • Cust Service Supervisor
  • Order Entry Clerk
  • Bank Teller & ATM Processor
  • Department Manager

Schools:

  • La Puente High School
  • California State University Fullerton

Level of Education:

  • High School Diploma

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