Rochester Telemessaging center - Operator Resume Example

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Daniel Thomas
Professional Summary

Seasoned customer assistant with 10 years of experience in various fast-paced types of environment. Excellent active listening and oral communication skills. Track record of achieving exceptional results in sales and critical thinking.

  • Critical Thinking
  • Reading Comprehension
  • Speaking
  • Judgment and Decision Making
  • Time Management
  • Active Listening
  • Quality Control Analysis
  • English Language
  • Active Learning
  • Customer and Personal Service
  • Writing
  • Clerical
  • Telecommunications
Operator Apr 2014Present Rochester Telemessaging center Rochester, MI
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Answer simple questions about clients' businesses, using reference files.
Customer Assistant Jul 2008Jul 2013 Fresh & Easy Neighborhood Market Whittier, CA
  • Assist with duties in other areas of the store, such as collecting carts or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Offer customers carry-out service at the completion of transactions.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
Secretary (Temp) Jan 2011May 2011 Keystone Automotive Santa Fe Springs, CA
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Compute, record, and proofread data and other information, such as records or reports.
Associate of Science : Web Graphic Design May 2013 DeVry University Long Beach, CA

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About this resume

Operator FROM Warren , Michigan RESUME

This is a resume for a Operator in Warren, Michigan with experience working for such companies as Rochester Telemessaging center and Fresh & Easy Neighborhood Market. The grade for this resume is 0 and is one of hundreds of Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Operator resume.

School Attended
DeVry University