Rochester Telemessaging center - Operator Resume Example

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Daniel Thomas
XXXXX XXXXXXXX XXXX, Warren, MI 48092
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned customer assistant with 10 years of experience in various fast-paced types of environment. Excellent active listening and oral communication skills. Track record of achieving exceptional results in sales and critical thinking.

Skills
  • Critical Thinking
  • Reading Comprehension
  • Speaking
  • Judgment and Decision Making
  • Time Management
  • Active Listening
  • Quality Control Analysis
  • English Language
  • Active Learning
  • Customer and Personal Service
  • Writing
  • Clerical
  • Telecommunications
Experience
Operator Apr 2014Present Rochester Telemessaging center Rochester, MI
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Answer simple questions about clients' businesses, using reference files.
Customer Assistant Jul 2008Jul 2013 Fresh & Easy Neighborhood Market Whittier, CA
  • Assist with duties in other areas of the store, such as collecting carts or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Offer customers carry-out service at the completion of transactions.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
Secretary (Temp) Jan 2011May 2011 Keystone Automotive Santa Fe Springs, CA
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Compute, record, and proofread data and other information, such as records or reports.
Education
Associate of Science : Web Graphic Design May 2013 DeVry University Long Beach, CA

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About this resume

Operator FROM Warren , Michigan RESUME

This is a resume for a Operator in Warren, Michigan with experience working for such companies as Rochester Telemessaging center and Fresh & Easy Neighborhood Market. The grade for this resume is 0 and is one of hundreds of Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Operator resume.

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School Attended
DeVry University