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Jacksonville Transportation Authority - Operations Supervisor Resume Example

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Sebastian Green
Professional Summary
  • Administration and Management
  • Active Listening
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Coordination
  • Judgment and Decision Making
  • Time Management
  • Management of Personnel Resources
  • Service Orientation
Operations Supervisor/Customer Service 03/2011 to Present
Jacksonville Transportation Authority Jacksonville, Fl

  • Supervises daily bus operations and Operators in their performance, safe driving techniques, schedule adherence, and passenger relations.
  • Maintains knowledge of all route, detour routes and adjusting schedules as needed.
  • Monitors bus and shuttle system operations at scheduled time points. Check timeless of stops, operator driving habits and passenger loads. Prepares written reports of system operation.
  • Responds to and investigates accidents and assists operators in filling out accidents reports. Interviews passengers or witnesses and obtains police reports. Conducts follow-up in resolving customer complaints.
  • Responds to and assists operators with emergencies including but not limited to unruly passengers, sick or injured passengers, etc.
  • Processes passenger complaints and takes corrective action within limits of delegated authority.
  • Reports rule violations and recommends disciplinary actions.
  • Operates and JTA car/bus/shuttle/trolley in emergency situations.
  • Coordinates with Dispatchers on operations related situations.
  • Responds to vehicle breakdowns or other mechanical problems and attempts to correct minor breakdown problems before calling a mechanic.
  • Removes operators from duty for just cause as provided by the union contract or operator's handbook.
  • Performs random checks of operator compliance in properly completing vehicle inspection books, compliance with safety rules, driving habits and on-time performance.
  • Monitors areas of construction that may pose as safety hazards to vehicles or passengers.
  • Performs specific operator checks as requested by Lead Operations Supervisor.
  • Assists or participates in various public and customer relations activities as assigned.
  • Administers Breath Alcohol Test to drivers as required under FTA regulations.
  • Communicates with co-workers, management, and others in a courteous and professional manner.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.
  • Conforms with all safety rules and wearing/using all appropriate safety equipment.
Bus Operator 01/2005 to 09/2010
Lex-Tran Lexington, Ky
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Park vehicles at loading areas so that passengers can board.
  • Advise passengers to be seated and orderly while on vehicles.
  • Inspect vehicles, and check gas, oil, and water levels prior to departure.
  • Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
  • Handle passenger emergencies or disruptions.
  • Record information, such as cash receipts and ticket fares, and maintain log book.
  • Collect tickets or cash fares from passengers.
  • Regulate heating, lighting, and ventilating systems for passenger comfort.
  • Report delays or accidents.
  • Maintain cleanliness of bus or motor coach.
Research Coordinator 02/1988 to 01/2005
University Of Kentucky Lexington, Ky
  • Maintain required records of study activity including case report forms, drug dispensation records, or regulatory forms.
  • Oversee subject enrollment to ensure that informed consent is properly obtained and documented.
  • Schedule subjects for appointments, procedures, or inpatient stays as required by study protocols.
  • Monitor study activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional polices.
  • Perform specific protocol procedures such as interviewing subjects, taking vital signs, and performing electrocardiograms.
  • Dispense medical devices or drugs, and calculate dosages and provide instructions as necessary.
  • Record adverse event and side effect data and confer with investigators regarding the reporting of events to oversight agencies.
  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with physicians and nurses.
  • Prepare for or participate in quality assurance audits conducted by study sponsors, federal agencies, or specially designated review groups.
  • Identify protocol problems, inform investigators of problems, or assist in problem resolution efforts such as protocol revisions.
  • Prepare study-related documentation such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, and progress reports.
  • Review proposed study protocols to evaluate factors such as sample collection processes, data management plans, and potential subject risks.
  • Direct the requisition, collection, labeling, storage, or shipment of specimens.
  • Participate in preparation and management of research budgets and monetary disbursements.
  • Arrange for research study sites and determine staff or equipment availability.
  • Order drugs or devices necessary for study completion.
  • Confer with health care professionals to determine the best recruitment practices for studies.
Medical Assistant Degree: Medical Aug 1987 Florida College Medical Careers - Jacksonville, Fl
High School Diploma: Academic Jun 1984 Ribault Senior High - Jacksonville, Fl
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Resume Details

This is a real resume for a Operations Supervisor in Jacksonville, Florida with experience working for such companies as Jacksonville Transportation Authority, Lex Tran, University Of Kentucky. This is one of the hundreds of Operations Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Supervisor resume.

Previous Companies:

  • Jacksonville Transportation Authority
  • Lex Tran
  • University Of Kentucky

Previous Job Positions:

  • Operations Supervisor
  • Customer Service
  • Bus Operator
  • Research Coordinator


  • Florida College Medical Careers
  • Ribault Senior High

Level of Education:

  • Medical Assistant Degree
  • High School Diploma

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