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Arc Best Freight - Operations Supervisor Resume Example

Michael Moore
XXXX X XXXXXXXX XX, Aurora, CO 80015
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Logistics Manager with a solid history of achievement in Transportation and Logistics. Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Deep knowledge of third party logistics providers capabilities and business practices
  • 12+ years of progressively responsible experience in the transportation industry, including carrier operations for all modes (domestic and international)
  • Demonstrates sound and analytical skills with excellent management skills
  • Strong problem solving skills; must be proactive and customer service oriented
  • WMS Experience with KCS and PKMS
  • Proficient in Microsoft Office Suite
  • Forklift operation and training
  • Self-starter that has the ability to prioritize to meet personal and department goals and to manage day-to-day activities effectively
  • Administration and Management
Experience
Operations Supervisor May 2013Present Arc Best Freight Denver, CO
  • Act as the primary contact for day-to-day transportation support that includes all domestic movements as well as import/export compliance matters  
  • Coordinate and affect change in shipment processes to ensure the highest levels of performance in the areas of cost reduction, on-time delivery, availability, lead-times and customer satisfaction 
  • Establish standard reporting and monitor shipments to ensure on-time pick-up and delivery 
  • Proactively follow up on freight issues as required and communicate issues to all parties  
  • Receive, resolve and report on routine customer & supplier inquiries concerning freight disputes, shipment returns and replacements
  • Direct investigations to verify and resolve customer or shipper complaints
  • Train all team members in safe operation of material handling equipment and promoting a safe work environment      
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations 
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives  
  • Scheduling shipments with carriers, assisting customers with freight quotes, managing carrier disputes and handling all shipping documentation  
  • Monitor and report on general trends in the transportation industry, and make and implement recommendations on how to react to changes 
  • Distribute cargo in such a manner that space use is maximized.
  • Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
  • Resolve worker problems or collaborate with employees to assist in problem resolution
  • Dispatch personnel and vehicles in response to telephone or radio reports of emergencies
  • Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
  • Discuss work problems or grievances with union representatives.
  • Schedule times of shipment and modes of transportation for materials.
  • Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.

Warehouse Supervisor Feb 2011Apr 2013 Steritec Products Englewood, CO
  • Schedule times of shipment and modes of transportation for materials
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
  • Collaborate with workers and managers to solve work-related problems
  • Review work throughout the work process and at completion to ensure that it has been performed properly
  • Transmit and explain work orders to laborers
  • Check specifications of materials loaded or unloaded against information contained in work orders
  • Ensured that all domestic and international freight (27 countries abroad) is moved safely and in timely manner while utilizing appropriate equipment and tools
  • Produced & processed all shipping documents, included but not limited to SLI, Commercial Invoices, BOL 
  • Received and inspected all inbound supplies, raw materials, RM A's etc 
  • Examine freight to determine loading sequences.
  • Evaluate employee performance and prepare performance appraisals
  • Conduct staff meetings to relay general information or to address specific topics, such as safety
  • Develop and recommend an annual operating budget
  • Manage systems to ensure that pricing structures adequately reflect logistics costing
  • Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity.

Warehouse Manager Mar 2009Jan 2011 Global Eagle Norcross, GA
  • Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services
  • Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary
  • Examine invoices and shipping manifests for conformity to tariff and customs regulations
  • Arrange for storage facilities when required.
  • Designed rack system and warehouse layout for both shipping and receiving operations
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments

District Manager Jun 2005Feb 2009 Alsco Inc. Atlanta, GA
  • Collaborate with law enforcement to investigate and solve external theft or fraud cases
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards
  • Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Manage staff, preparing work schedules and assigning specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes

Education
Samford Univeristy Birmingham, AL
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Resume Details

This is a real resume for a Operations Supervisor in Aurora, Colorado with experience working for such companies as Arc Best Freight, Steritec Products, Global Eagle. This is one of the hundreds of Operations Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Supervisor resume.

Previous Companies:

  • Arc Best Freight
  • Steritec Products
  • Global Eagle

Previous Job Positions:

  • Operations Supervisor
  • Warehouse Supervisor
  • Warehouse Manager
  • District Manager

Schools:

  • Samford Univeristy

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