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Truck Train Transportation - Operations Manager Resume Example

Henry Hernandez
Tomahawk, WI 54487
Professional Summary

Service-oriented Operations Manager with over twenty five years of experience in the railroad transportation industry. Core competencies include leadership, customer service and problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Administration and Management
  • Customer and Personal Service
  • Critical Thinking
  • Coordination
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Operation Monitoring
  • Transportation
  • Operation and Control
Operations Manager Apr 2001Present Truck Train Transportation Tomahawk, W
  • Develop relationships and communicate with a customer base of Third Party Shipping agents, railroads and owner operators.
  • Oversee the day to day dispatch operations.
  • Maintain operations records, such as work orders, rates, customer and driver contacts.
  • Prepare rate tariffs.
  • Supervise employees or subcontractors to ensure a quality on time transportation service.
  • Track and maintain dispatch and rail records.
Operations Manager Aug 1993Apr 2001 Laser Express, Inc. Tomahawk, WI
  • Coordinate and lead day to day operations including dispatch, customer and driver support, rates and payroll.
  • Through my leadership and customer service skills, grew office staff from two to five employees and owner operator driver base from four to 22 drivers.
  • Collaborated with various Intermodal Third Party Shipper Agents throughout the United States to procure and transport shipments via the various Chicago railroad ramps.
  • Supervise employees and subcontractors to ensure quality of work and adherence to company policies.
Various Sep 1978May 1992 Illinois Central Railroad Chicago, IL
  • Carmen : Duties included to inspect, test and repair railroad freight cars.
  • Train Dispatch : Set and block rail car line up for inbound and outbound intermodal trains collaborating with train masters, yard and train crews. 
  • Trailer Damage Control : Inspect intermodal rail trailers and containers for visible damage that would negate the safe operation of said equipment. Assess and locate such damage and collaborate with various repair companies based on rates, time line and capacity to return equipment to service in a timely and cost efficient manner. 
Chicago, IL Quigley Prep South Jun 1977
2005 Landstar Carrier of the Year
Additional Information
Tomahawk Youth Baseball - Coach
Coached Little League Baseball from April of 1999 through July of 2003
Northern Lakes Bassmasters - Tournament Director / Vice President
Member of a bass fishing club that, along with various club tournaments, hosts two open events. As a member we take part in youth programs such as Casting Kids.
Member: St Mary's Catholic Church
Monday Night Scratch Bowling League / Tomahawk
Wednesday Night Handicap Golf League / Tomahawk
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Resume Details

This is a real resume for a Operations Manager in Tomahawk, Wisconsin with experience working for such companies as Truck Train Transportation, Laser Express, Inc. This is one of the hundreds of Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Manager resume.

Previous Companies:

  • Truck Train Transportation
  • Laser Express
  • Inc

Previous Job Positions:

  • Operations Manager
  • Various


  • Quigley Prep South

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