The Home Depot - Operations Manager Resume Example

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Layla Ross

XXXX XXXX XXXXXX XXXX

Randallstown, MD 21133

Ph: XXXXXXXXXXXX

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Professional Summary

Versatile Operations Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of operations and an unsurpassed work ethic. Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.

Skills

Strategic Planning Procedure Development

Cost Reduction and Containment Excel / Microsoft Office

Process Improvement Strategies Staff Retention

Systems Implementation Productivity Improvement Specialist

Experience

Operations Manager/Project Supervisor Aug 2005 －May 2013 The Home Depot Baltimore, MD Management of installation functions and job processes within assigned territories to ensure that jobs are completed on a timely basis. Responsible for recruiting, hiring, training and managing Project Coordinators, Project Managers, Permit Coordinators, and Administrative Assistants. Accountable for direct supervision of work activities, personal issues- including selection and termination. Performance appraisals and professional development of processes to ensure the utmost efficiency. Diverse problem solving methodologies to understand the fundamental parts of problems and communicate solutions effectively. Maintained a multi-million dollar backlog of contracts and responsible for the completion of all projects. Customer contract negotiations regarding settlement and amendments. Spearheaded an employee engagement program, resulting in a 60% decrease in annual employee turnover. Streamlined the branch operations, resulting in a 25% reduction in operating budget. Boosted customer satisfaction ratings by 20% in under 6months. Identified and acquired high-valued contractors for the company.

Project Coordinator Feb 2004 －Jul 2005 The Home Depot Baltimore, MD

Coordinated/ assigned projects to installation crews.

Production of documents utilizing MS Word, Word Perfect, PowerPoint, etc., Updated project statuses with information.

Proofread materials for accuracy and completeness and supervised of production.

Monitored the progress of projects, managing workflow issues, alert to any issues regarding workflow, missed deadlines, or project management issues.

Monitored installation crews, shifting workloads when appropriate, ensured jobs and tasks are entered into our system on time and assigned to an installation crew.

Managed collections and missing settlements.

Education