Six Flags Over Georgia - Operations Manager Resume Example

Rkney Cperie

XXXX XXXXX XXXXX XXXXX, Douglasville, GA 30135

XXXX XXXXX XXXXX XXXXX, 30135, Douglasville GA

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Professional Summary

Operations Manager with more than 14 years of experience in a high-demanding and fast paced amusement park industry. Excellent team player with problem solving skills, works well with all operating departments to deliver and execute safe behavior practices ensuring quality guests experience.

Skills

Organizational SkillsGuest Service - Oriented

Forecasting and Budgeting ControlKnowledge of Microsoft Office Suite

Effective LeaderSkilled Multi-Tasker

Team Member Training and Development Problem-Solving Skills

Team Player Certified Pool Operator

Experience

Six Flags Over Georgia Austell, GA Operations Manager Jan 2004 ‐ Current

Oversees all operational functions related to the safe and effective operation of Rides, Admissions, Park Services and Aquatics.
Responsible for affecting overall guest satisfaction by spearheading guest service programs and initiatives.
Train and motivate teams to provide Friendly, Clean, Fast and Safe service.
Ensure Operations Team Members are trained and equipped to perform their job responsibilities.
Works closely with Human Resources to ensure adequate staffing for all operating departments.
Monitor labor and expense budgets for operating departments.
Monitor and ensures compliance with all aspects of the Rides training and safety program to include in-service training and ensures 100% compliance with all Six Flags Standard Operating Procedures.
Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
Work with Park Services Full-Time Supervisor in reviewing park cleanliness contracts.
Perform annual assessments of Operations Full-Time staff
Work with Operations Full-time staff to develop annual goals and initiatives for the operating departments.
Responsible for maintaining a “Total Safety” culture for both Guests and Team Members.
Serve as Department Duty (Unit 10) and Park Duty Manager (Unit 210) as assigned.

Six Flags Over Georgia Austell, GA Operations Assistant Manager Jan 2003 ‐ Dec 2004

Assisted Operations Manager with overseeing all operational functions related to the safe and effective operation of Rides and Park Services.
Trained and motivated Rides, Admissions and Park Services team members equipped to perform their job responsibilities.
Ensured proper staffing levels were maintained each operating day.
Monitored and ensured compliance with all aspects of the Rides training and safety policies.
Interfaced with the Maintenance division to maximize safety and maximize the Guest ride experience.

Six Flags Over Georgia Austell, GA Full-Time Admissions Supervisor Jan 1993 ‐ Dec 2002

Managed the day to day operation of All Admissions units: Toll Plaza(s), Ticket Booths, Guest Relations, Ticket Taking, Will Call, and Season Pass.
Prepared, implemented and measured Budgets and Labor Optimization·
Coordinated and conducted Admissions training and continuous on the job training with organization and attention to detail.
Worked in conjunction with Cash Control and Loss Prevention to ensure proper cash handling techniques were practiced and proper training and documentation occurred.

Education