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Pennsylvania Roofing - Operations Manager Resume Example

Sebastian Green
XXXX XXXXXXXXXXX XXX
Quakertown , PA 18951
Ph: XXXXXXXXXXXX
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Professional Summary

Results-oriented Operations Manager and Administrative Assistant with 20+ year career experience in administrative / management.  Extensive knowledge in administration and the need for excellent communication skills , with demonstrated abilities in working in stressful situations where communication is key to success for the company as well as the associates.

Skills
  • Superior managerial skills
  • Extensive Customer Service experience
  • Multi Operations Management
  • Computer Skills in Microsoft Windows
  • Work well independently as well as with others
  • P&L management
  • Human resources management
Experience
Operations Manager Oct 2006Present Pennsylvania Roofing, Siding and Windows Quakertown , PA
  • Develop relationships and communicate with customers, site managers, sub contractors, township authorities
  • Monitor and maintain records of daily operations.
  • Prepare and adhere to operational budgets.
  • Responsible for all accounts payable and receivables
Store Manager Jun 2005Jan 2007 Home Depot Bridgewater , NJ
  • Managed a team of 314 retail hourly associates.
  • Responsible for 8 salaried Assistant Managers
  • Identified customer needs and provided workable solutions.
  • Resolved customer issues via phone and in person.
  • Leveraged active listening skills to better understand customer needs.
  • Contributed significantly to monthly sales outcomes.
  • Decreased store shrink by implementing operational procedures to reduce loss and improve overall P&L performance
District Loss Prevention Manager May 2000Jun 2005 Home Depot Philadelphia , PA
  • In this time frame responsible for multiple districts in Virginia , Pennsylvania and New Jersey. Districts consisted on 6-8 stores per district , averaging 200-400 employees per store .
  • Responsible for the execution of core asset protection and U.S, Retail Store Playbook initiatives within respective districts. This includes sales, profitability , shrink , operations and safety.
  • Responsible for teaching, coaching and training leadership and associates in district regarding implementation of these initiatives without adding complexity to the store's operation.
  • Responsible to handle multiple projects and partnering with District Management to achieve operational success
  • Trained in interviewing skills for internal theft that resulted in termination, and often restitution of monies to company
Loss Prevention Manager Sep 1997May 2000 Home Depot New Haven , CT
  •  Responsible for teaching, coaching and training associates in store to ensure effective execution of core asset protection standards,
  • Responsible for executing core programs and strategies resulting to theft and fraud mitigation, operational excellence , safety and environmental compliance in stores.
  • Work with store Operations Manager to ensure profitability of store , reduction in shrink and safety issues
  • Perform and communicate audits to store management team and train associates where necessary to ensure profitability of store
  • Detected and exposed criminal acts, rule infractions, and suspicious activities.
  • Monitored and investigated reported incidents including thefts, fires, and injuries.
  • Provided court testimony in trials and hearings regarding crimes committed against  Home Depot
Contractor Sales Aug 1995Sep 1997 Home Depot West Springfield , MA
  • Helped develop and establish a Contractor Sales Initiative
  • Provided superior customer service and initiated new relationships for the company
  • Assisted in ordering product and contacting contractors with order ETAs etc.
Education
Child Psychology Westfield , MA Westfield State College Attended Westfield State College from September 1991 to May 1997 , Part-Time evening studies while working full time during the day .
Majored in Child Psychology with a Minor in Sociology.
When promoted out of state with Home Depot , education ended
At time of promotion out of state , 23 credits short of B.A. in Psychology
GPA average while attending Westfield State College 3.78
High School Diploma Chicopee , MA Chicopee Comprehensive High School Jun 1991
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Resume Details

This is a real resume for a Operations Manager in Quakertown, Pennsylvania with experience working for such companies as Pennsylvania Roofing, Siding And Windows, Home Depot. This is one of the hundreds of Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Manager resume.

Previous Companies:

  • Pennsylvania Roofing
  • Siding and Windows
  • Home Depot

Previous Job Positions:

  • Operations Manager
  • Store Manager
  • District Loss Prevention Manager
  • Loss Prevention Manager
  • Contractor Sales

Schools:

  • Westfield State College
  • Chicopee Comprehensive High School

Level of Education:

  • High School Diploma

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