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Louis Vuitton - Operations Manager Resume Example

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Camila Foster
XXXX XXXXXXXX XXXXX , WOODBRIDGE , VA 22191 | (H) XXXXXX XXXX | XXXXXXXXXXXXXXXXXXXXXX
Summary
  • Capable of optimizing overall retail store operations and performance, implementing best practices and enforcing policies, procedures and operational directives.
  • Knowledge in inventory analysis and ability to control cost and forecast sales figures and inventory requirements.
  • High levels of visual and merchandising standards and ability to develop strong product knowledge across all
    categories 
  • High level of customer service to clients regarding repairs, personalization, store policies.
  • Manage and ensure training on all retail and communication systems.
  • Capable of maintaining a highest level of customer service
  • Can develop a personal customer base through effective use
    of selling skills, follow up and proactive customer outreach.
  • Strong interest in fashion trends 
Skills
  • Platforms: IBM AS/400, Windows, Unix and Mainframe
  • Database: Oracle
  • Software: Microsoft Office Products   
  • ERP: HRIS System
Experience
Operations Manager 01/2015 to Present
Louis Vuitton Mclean, VA
  • Managed and ensured completion and reconciliation of all cycle counts and inventories.
  • Collaborated with Loss Prevention in all areas of risk management.
  • Managed shipping and receiving operations to ensure accuracy, integrity, and optimum customer service. 
  • Managed vendor relationships, including approval of work and invoices.
  • Managed and ensured organization of all back office areas, stockrooms, maintenance rooms, alterations areas, rest rooms, and hold areas
  • Managed maintenance of all store equipment including office, computer, register, alterations, and communication systems.
  • Managed maintenance of exterior condition of the store - appearance, sidewalks, windows, awnings, etc.
  • Managed and maintain accurate records of repair and maintenance work.
  • Controlled store expenses, processed invoices, and ensured accurate records.
  • Processed payroll in accordance with company policy and procedure.
  • Understood, and enforced all operational policies and procedures as outlined by Internal Control
  • Managed flow of repairs and alterations and partner with Repairs & After Sales Services.

Operations Manager 09/2013 to 12/2014
C Wonder McLean , VA
  • Developed relationships and communicate with customers, store managers, 
  • Estimated costs associated with operations, including repairs 
  • Managed warranty repair or replacement services.
  • Maintained operations records, such as work orders, store inspection forms, or other documentation.
  • Monitored and maintained records of daily facility operations.
  • Ordered parts, tools, or equipment needed to maintain, restored, or improve store operations.
  • Provided technical support to  customers, employees, or subcontractors.
  • Supervised employees or subcontractors to ensure quality of work or adherence to safety regulations or policies.
  • Trained or coordinated the training of employees in operations, safety, environmental issues, or technical issues.
Team manager 02/2011 to 08/2011
Burberry Freeport, ME
  • Managed sales floor and drove retail sales by: addressing customer concerns, coaching employees, and mitigating product loss.
  • Communicated with employees through daily warm-ups, store, department and individual sales goals. 
  • Managed and processed payroll for the store including accountability for Loss Prevention audit payroll, Human Resources sections and meeting on target standards.
  • Recruited, assessed and hired qualified management team and staffed candidates using an on-line application tool in accordance with company hiring policies and procedures. 
Store Manager 10/2007 to 03/2010
Chanel Paris, Fr
  •  Interviewed and recruited category service team members.
  • Trained and facilitated orientation of new team members.
  • Managed team and enforced company policies.
  • Set individual and team goals, and proactively managed performance against expectations
  • Maintained the highest degree of customer service every day and empowered service associates to make decisions in the best interest of providing an elevated customer experience.
  • Managed and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
  • Developed events, incentives, and exceptional client experiences that will continue to grow client base, with particular emphasis on building local market.
  • Worked with merchandising and area leaders to make category product recommendations based on local knowledge of market.
  • Administered and enforce all company policies.
  • Ensured effective utilization of and staff training in retail systems.
  • Ensured store visual merchandising standards are met and maintained.
Education
Master of Science: Lean Six Sigma Master Black Jun 2013 Villanova University - Villanova, PA
Bachelor of Science: Marketing Jul 1999 ICOGES (Business School) - PARIS, FR
Bachelor of Science: Public Law Oct 1997 UNIVERSITY OF PARIS 8 - Saint Denis, FR
Language
Fluent in French
Additional Information
Volunteer at Care Net Pregnancy Center since 2013
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Resume Details

This is a real resume for a Operations Manager in WOODBRIDGE, Virginia with experience working for such companies as Louis Vuitton, C Wonder, Burberry. This is one of the hundreds of Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Manager resume.

Previous Companies:

  • Louis Vuitton
  • C Wonder
  • Burberry

Previous Job Positions:

  • Operations Manager
  • Team manager
  • Store Manager

Schools:

  • Villanova University
  • ICOGES (Business School)
  • UNIVERSITY OF PARIS 8

Level of Education:

  • Master of Science
  • Bachelor of Science

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