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Christmas Tree Shops - Operations Manager Resume Example

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Camila Foster
XXX XXXXX XXXX, Spring Lake, NC 28390
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Operations Manager with a 14 year background in retail management. Core competencies include teamwork, adapatability and  as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Personnel and Human Resources
  • Service Orientation
  • Active Listening
  • Administration and Management
  • Operation and Control
Experience
Operations Manager Mar 2011Present Christmas Tree Shops Fayetteville, NC
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Facilitate organizational development and change.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Identify training and development needs.
  • Assess employee performance.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage store revenue, including cash handling and deposit reconciliation.
Store Manager Dec 2005Mar 2011 Lowes Foods Raleigh, NC
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and improvement.
  • Establish and implement departmental policies, goals, objectives, and procedures.
  • Manage store revenue, including cash handling and deposit reconciliation.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Provide exceptional customer service and ensure staff provides the same level of service.
  • Investigate complaints and resolve problems by determining optimal solutions.
Assistant Store Manager/Perishable Supervisor Dec 2002Jun 2005 Fry's Food & Drug Tempe, AZ
  • Implement strategies to improve customer service, drive sales, and increase profitability.
  • Ensure that customers needs are met by providing exceptional customer service.
  • Resolve customers' complaints by performing activities such as exchanging merchandise, or refunding money.
  • Assist district departmental managers with merchandising, operations and shrink control.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Identify training and development needs.
  • Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Equipment Operator May 2002Jun 2005 United States Navy Reserves Phoenix, AZ
Co-Manager Oct 2000Nov 2002 Kroger Food & Drug Raleigh, NC
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of receiving.
Aviation Maintenance Administration Dec 1994Jan 1998 United States Navy Bremington, WA
Education
Bachelor of Science : Business Administration May 2000 Fayetteville State University Fayetteville, NC
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Resume Details

This is a real resume for a Operations Manager in Spring Lake, North Carolina with experience working for such companies as Christmas Tree Shops, Lowes Foods, Frys Food & Drug. This is one of the hundreds of Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Manager resume.

Previous Companies:

  • Christmas Tree Shops
  • Lowes Foods
  • Frys Food & Drug

Previous Job Positions:

  • Operations Manager
  • Store Manager
  • Assistant Store Manager
  • Perishable Supervisor
  • Equipment Operator

Schools:

  • Fayetteville State University

Level of Education:

  • Bachelor of Science

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