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A B Heating - Operations Manager Resume Example

Ntia M. Ojnsohn
XXXX XXX XXX, Sugar Grove, PA 16350
XXXX XXX XXX, 16350, Sugar Grove PA
XXXXXXXXXXXX
XXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Customer and Personal Service
  • Personnel and Human Resources
  • Computers and Electronics
  • Team Player
  • Active Listening
  • Critical Thinking
Experience
Operations Manager Apr 2014 ‐ Current A & B Heating ‐ Warren, PA
  •  Customer and employee schedules for service and installation personnel. 
  • Daily, weekly and Monthly efficiency reports
  • Monitor and maintain records of daily facility operations.
  • Maintain operations records, such as work orders, site inspection forms, or other documentation.
  • Manage warranty repair or replacement services.
  • Human resource duties for all service technicians
Waitress May 2013 ‐ Apr 2015 New Beginnings ‐ Sugar Grove, PA
  • Waitressed tables,
  • provided customers with clear and positive customer service,
  • Prepared the checks for all my customers on a daily basis.
  •  Cleared tables and refilled condiments that would have been in my daily section
  • daily assignments were given for a area to clean and prepare for next shift or next day.
Teller Supervisor Jan 2009 ‐ May 2013 PNC BANK ‐ Warren, PA
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Order a supply of cash to meet daily needs.
  • Monitor bank vaults to ensure cash balances are correct.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Identify transaction mistakes when debits and credits do not balance.
  • Receive mortgage, loan, verifying payment dates and amounts due.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Day care provider Oct 1995 ‐ Jan 2009 Self ‐ Sugar Grove, PA
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
  • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Serve meals and snacks
  • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
Education
Associate of Science : Early Childhood education Aug 2010 University of Phoenix ‐ Phoenix, AZ
High School Diploma : General Jun 1993 Eisenhower Middle/High School ‐ Russell, PA
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Operations Manager Waitress Teller Supervisor Camp Counselor Regional Operations Manager Business Operations Manager

Resume Details

This is a real resume for a Operations Manager in Sugar Grove, Pennsylvania with experience working for such companies as A B Heating, New Beginnings, Pnc Bank. This is one of the hundreds of Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Manager resume.

Previous Companies:

  • A B Heating
  • New Beginnings
  • PNC BANK

Previous Job Positions:

  • Operations Manager
  • Waitress
  • Teller Supervisor
  • Day Care Provider

Schools:

  • University of Phoenix
  • Eisenhower Middle/High School

Level of Education:

  • Associate of Science
  • High School Diploma

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