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Transitions Recovery Center - Operations Director Resume Example

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Alexa Coleman
Professional Summary

Customer service expert who handles customers with patience and compassion. Skilled at resolving escalated customer conflicts.

Dynamic Admissions  with management experience in customer service and call center environments. Calm and personable under pressure. Excellent written and verbal communication skills.

Talented Teacher possessing 11+ years experience specializing in Recovery . Adept at identifying Residents, individual and cumulative learning needs, and catering lessons to developmental improvement. Demonstrates excellence in 12 Step, and Recovery.

Proactive and decisive , motivated to grow business. 12 years career experience in demonstrated Electrical, HVAC, and Plumbing . Excels  in versatile environments.

  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Monitoring
  • Coordination
  • Management of Personnel Resources
  • Social Perceptiveness
  • Speaking
  • Operation Monitoring
  • Time Management
  • Quality Control Analysis
  • Reading Comprehension
  • Operation and Control
  • Complex Problem Solving
  • Instructing
  • Management of Financial Resources
  • Management of Material Resources
  • Negotiation
  • Service Orientation
  • English Language
  • Mechanical
  • Production and Processing
  • Persuasion
  • Writing
  • Learning Strategies
  • Active Learning
  • Personnel and Human Resources
  • Equipment Maintenance
  • Troubleshooting
  • Repairing
  • Administration and Management
  • Education and Training
  • Operations Analysis
  • Public Safety and Security
  • Transportation
  • Equipment Selection
  • Clerical
  • Computers and Electronics
  • Economics and Accounting
  • Design
  • Therapy and Counseling
  • Building and Construction
  • Customer and Personal Service
  • Communications and Media
  • Programming
  • Sales and Marketing
  • Installation
  • Mechanical
  • Customer and Personal Service
Operations Director / Co-Founder 01/2014 to 10/2014
Transitions Recovery Center Austin , Tx
I was in charge of all aspects of Operating the facility.
  • Developed detailed roster of over 27 clients and potential leads.
  • Created well-crafted and individually tailored client proposals.
  • Designed and implemented comprehensive organizational system to allow easier access to client information.
  • Built and managed spreadsheets to monitor upcoming billings, client proposals, current work orders, and prospects.
  • Maintained reliably high customer approval ratings.
  • Answered customer inquiries by phone and email, explaining boutique hours, available inventory, and current promotions.
  • Led successful promotional campaigns to maximize sales and bring in new clients.
  • Collaborated with leadership to develop new sales strategies, marketing approaches, and pitch techniques.
  • Operated cash register during busy periods, processing cash and credit transactions with precision.
  • Addressed resident complaints to ensure enjoyable recovery experience.
  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Oversee day-to-day group activities of residents in institution.
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Consult with supervisor concerning programs for individual families.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Assist in locating housing for displaced individuals.
  • Observe and discuss meal preparation and suggest alternate methods of food preparation.
  • Demonstrate use and care of equipment for tenant use.
  • Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.
  • Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
  • Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
  • Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
  • Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
  • Record type and cost of maintenance or repair work.
  • Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams.
Owner/Operator 02/2010 to 01/2014
Southern Star Auto Recycling Pensacola, Fl
  • Prepare and maintain time or payroll reports, as well as details of personnel actions, such as performance evaluations, hires, promotions, or disciplinary actions.
  • Investigate grievances and settle disputes to maintain harmony among workers.
  • Inspect facilities to determine maintenance needs.
  • Recruit, hire, or discharge workers.
  • Created well-crafted and individually tailored client proposals.
  • Designed and implemented comprehensive organizational system to allow easier access to client information.
  • Maintained reliably high customer approval ratings.
  • Answered customer inquiries by phone and email, explaining boutique hours, available inventory, and current promotions.
  • Negotiated with vendors to secure exclusive pricing and contracts.
  • Motivated member sales team to achieve company objectives and improve individual sales goals.
  • Execute 25 daily cold calls according to lead sheet and independently generated prospects.
High School Diploma: All Major May 1993 Tasacosa High Schhol - Amarillo, Tx
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Resume Details

This is a real resume for a Operations Director in Pensacola, Florida with experience working for such companies as Transitions Recovery Center, Southern Star Auto Recycling. This is one of the hundreds of Operations Director resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Director resume.

Previous Companies:

  • Transitions Recovery Center
  • Southern Star Auto Recycling

Previous Job Positions:

  • Operations Director
  • Co Founder
  • Owner
  • Operator


  • Tasacosa High Schhol

Level of Education:

  • High School Diploma

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