Agility - Operations Account Manager Resume Example

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Sofia Cox
Professional Summary

Accomplished and energetic Operations Account Manager with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include interpersonal and communication skills, advanced application of Microsoft Office Products and problem solving.

  • Active Listening
  • Excellent written and verbal communication skills
  • Great Customer Service skills
  • Critical Thinking
  • Advanced application of Microsoft Office Products (Excel, PowerPoint and Word)
  • Complex Problem Solving
Operations Account Manager 04/2011 to 11/2015
Agility Atlanta, GA
  • Responsible for ensuing client satisfaction of service and support for the implementation of new clients
  • Create monthly invoices; research and resolve any invoice issues
  • Establish and update internal SOP's while creating process improvements for more time effectiveness and efficiency
  • Serve as the escalation point for problems to resolve issues with minimal impact to the client and Agility
  • Ensures compliance with customer requirements, customer contracts and performance standards
  • Responsible for root cause analysis, corrective and preventative actions with regards to client service failures
  • Set up reporting to monitor key accounts activity/shipments on a daily basis
  • Monitoring inbound air shipments and ocean containers
Customer Service Representative (CSR) 07/2010 to 04/2011
Agility Atlanta, GA
  • Provided the highest level of customer service possible; conducted end-to-end follow-up for customer(s)
  • Took ownership of customer inquiries and problems to find a solution
  • Was responsible for order allocation, order shipping and ASN and invoice submission
  • Determined shipping methods, routes and/or rates for materials to be shipped
3PL Logistics Clerks 08/2009 to 07/2010
Agility (Select Staffing) Atlanta, GA
  • Shipped orders out of Warehouse Management System
  • Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials
Warehouse Associate 07/2009 to 08/2009
Agility (Select Staffing) Atlanta, GA
  • Picked & packed orders
  • Wrapped pallets and restock pick line
Bachelor of Arts: Mass Communications w/ a minor in Business Administration May 2009 Savannah State University - Savannah, GA

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About this resume

Operations Account Manager FROM Jonesboro , Georgia RESUME

This is a resume for a Operations Account Manager in Jonesboro, Georgia with experience working for such companies as Agility and Agility. The grade for this resume is 0 and is one of hundreds of Operations Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operations Account Manager resume.

School Attended
Savannah State University