July 1998- Sept. 2003
Closing Manager responsible for training, motivating and leading the Closing team.
*Act as a troubleshooter within the department to ensure efficient operations and smooth and timely flow of work.
*Guide the Closing team as needed through the workflow while following company, investor, agency and mortgage insurer procedures and standards to ensure quality.
* Dailey and Monthly reports on direct and track the volume of loans received, educate and update staff on guidelines and company policies.
*Thorough knowledge and understanding of company, RESPA and program guidelines according to secondary marketing sources.
*Responsible for the training and development of new personnel and to serve as an informational resource for Closers and Funders.
*Oversee associates who gather and review all information for completion of settlement documents, charges and instructions from documentation provided in file - i.e. state required forms, closing figures, etc.
* Resolve customer related problems that have gone beyond the Closer.
*Coach and counsel staff for peak performance. Address and resolve issues of poor performance or unacceptable behavior. Work to determine best approach to resolve an employee problem.
*Provide information and training to the Closers. Discuss changes in procedures, policies and guidelines helping to interpret and clarify their meanings and intended usage.
* Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity.
* Manage and monitor the pipeline as needed
* Insure proper staffing and training of the Closing team; responsible for the interviewing and selection of qualified candidates
*Handle multiple tasks simultaneously.
*Experience in paperless environment preferred.
*Lead by example in proactive team efforts to achieve departmental and company goals.
*Promote and participate in a positive teamwork environment through example and sharing of knowledge and skill.
*Comply with all safety policies, practices and procedures.
*Report any potential or actual violations of such policies, practices and procedures to Supervisor.
*Daily and Monthly reporting of number of closing, total funding, document error control and quality support.
*Active liaison between Compliance and Systems Support to insure corrective measures and document updates.
*Oversee outgoing document gathering, organizing and mailing of printing shop and employee to ensure accurate and correct document order of closing processing requirements and final closing documents mailed.
* Perform other duties as assigned by upper management.
*Out going sales on mortgage, second mortgage and modifications on home equity loan products, pre-qualifying members based on credit profiles.
*Responsible for handing inbound customer service and sales inquiries for our mortgage servicing contact center as well as maintaining a positive approach to customer and peer interaction.
*Performs or assists in performing simple on-site inspections of real or personal property for the purpose of gathering and verifying information for assessment purposes.
*Accurate documentation and review of Appraisal. *Delivery of appraisal.
*Confirms current land and improvement base values by reviewing County department data records or referring to original source documents to ensure records are accurate.
Operation Quailty Support Closing Manager
Huntersville ,North Carolina
Baileys Harbor ,Wisconsin
Front Desk Clerk
San Bernardino ,California
About this resume
This is a resume for a Operation Quailty Support Closing Manager in Huntersville, North Carolina with experience working for such companies as Wells Fargo and Wells Fargo. The grade for this resume is 0 and is one of hundreds of Operation Quailty Support Closing Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operation Quailty Support Closing Manager resume.