Wells Fargo - Operation Quailty Support Closing Manager Resume Example

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Aria Barnes
XXXXX XXXXXXXXXXX XXXXX , Huntersville , NC 28078 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Skills
  • Mortgage industry experience with expertise in document control and closings.
  • Critical thinker, self-directed leader
  • Flexible and able to thrive in a fast-paced rapidly changing environment.
  • Ability to multi-task between responsibilities and assignments.
  • Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
  • Home Finance/residential home lending experience.
  • Detail originated specific initiatives while meeting detailed timelines.
Experience
Operation Quailty Support Closing Manager 05/1993 to 10/2003
Wells Fargo Charlotte, NC

July 1998- Sept. 2003

Closing Manager  responsible for training, motivating and leading the Closing team.

Essential Duties:

*Act as a troubleshooter within the department to ensure efficient operations and smooth and timely flow of work.

*Guide the Closing team as needed through the workflow while following company, investor, agency and mortgage insurer procedures and standards to ensure quality.

* Dailey and Monthly reports on direct and track the volume of loans received, educate and update staff on guidelines and company policies.

*Thorough knowledge and understanding of company, RESPA and program guidelines according to secondary marketing sources.

*Responsible for the training and development of new personnel and to serve as an informational resource for Closers and Funders.
*Oversee associates who gather and review all information for completion of settlement documents, charges and instructions from documentation provided in file - i.e. state required forms, closing figures, etc.
* Resolve customer related problems that have gone beyond the Closer.
*Coach and counsel staff for peak performance. Address and resolve issues of poor performance or unacceptable behavior. Work to determine best approach to resolve an employee problem.
*Provide information and training to the Closers. Discuss changes in procedures, policies and guidelines helping to interpret and clarify their meanings and intended usage.
* Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity.
* Manage and monitor the pipeline as needed
* Insure proper staffing and training of the Closing team; responsible for the interviewing and selection of qualified candidates
*Handle multiple tasks simultaneously.
*Experience in paperless environment preferred.
*Lead by example in proactive team efforts to achieve departmental and company goals. 
*Promote and participate in a positive teamwork environment through example and sharing of knowledge and skill. 
*Comply with all safety policies, practices and procedures.
*Report any potential or actual violations of such policies, practices and procedures to Supervisor. 

*Daily and Monthly reporting of number of closing, total funding, document error  control and  quality support.

*Active liaison between Compliance and Systems Support to insure corrective measures and document updates.

*Oversee outgoing document gathering, organizing and mailing of  printing shop and employee to ensure accurate and correct document order of closing processing requirements and final closing documents mailed.
* Perform other duties as assigned by upper management.

Operations Mortgage Sales 05/1993 to 07/1998
Wells Fargo Richmond, VA

*Out going sales on mortgage, second mortgage and modifications on home equity loan products, pre-qualifying members based on credit profiles.

*Responsible for handing inbound customer service and sales inquiries for our mortgage servicing contact center as well as maintaining a positive approach to customer and peer interaction.

Assistant to Appraiser 07/1992 to 05/1993
Bullet Apprasial Assistant Richmond, VA

*Performs or assists in performing simple on-site inspections of real or personal property for the purpose of gathering and verifying information for assessment purposes.

*Accurate documentation and review of Appraisal. *Delivery of appraisal.

*Confirms current land and improvement base values by reviewing County department data records or referring to original source documents to ensure records are accurate.

Education
Certification Certification Accounting Assistant: Accounting May 1993 Braxton School of Business - Richmond, VA
Business Managment: Business Operations August 1997 John Tyler Community College - Chester Campus - Chester, VA
Business Management : Continue/ not complete of Business Assoicate Degree January 1999 Central Piedmont Community College - Charlotte, NC

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About this resume

Operation Quailty Support Closing Manager FROM Huntersville , North Carolina RESUME

This is a resume for a Operation Quailty Support Closing Manager in Huntersville, North Carolina with experience working for such companies as Wells Fargo and Wells Fargo. The grade for this resume is 0 and is one of hundreds of Operation Quailty Support Closing Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operation Quailty Support Closing Manager resume.

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School Attended
Braxton School of Business