VXI Global Solutions - Operation Manager Resume Example

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Grace Gray
  • XXX X XXXX XXXXXX, Sharpsville, PA 16150
Professional Summary

Seasoned Operations Manager with more than 10 years of experience in fast-paced call center environment. Excellent training and interpersonal skills. Track record of achieving exceptional results in Leadership Development and Operations Management.

  • Leadership Training and Development 
  • Ability to make quick decisions
  • Prioritizing and Time Management
  • Strong Administrative and Communication skills

Operation Manager 05/2008 to Present
VXI Global Solutions, LLC. - Youngstown , OH
Manage, motivate and develop front line supervisory staff that is responsible for day-to-day performance of call center associates who provide services on behalf of the companies clients. Ensure both clients KPIs and company performance expectations are met and continually improve. 
Communicate client and company goals and metrics with the team. 
Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. 
Conduct regular performance reviews and one on one meetings with direct reports to evaluate performance against KPIs. 
Review operational reports on a regular basis and develop and implement action plans to address deficiencies. 
Hold regular team meeting with direct reports to review previous day/week/month program performance and provide guidance regarding future performance.
Sales Trainer 07/2003 to 05/2008
Reese Teleservices - Warren, OH
Responsible for training newly hired call center agents on product knowledge and sales strategies to achieve both client and company objectives. 
Developed new hire training curriculum from basic word documents including product information and pricing. Independently created all sales modules.
Responsible for attaining retention and sales goals throughout the training and nesting time period. 
Track performance goals and coach agents real time in order to meet objectives. 
Business and Marketing, Youngstown State University - Youngstown, OH

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About this resume

Operation Manager FROM Sharpsville , Pennsylvania RESUME

This is a resume for a Operation Manager in Sharpsville, Pennsylvania with experience working for such companies as VXI Global Solutions and LLC. The grade for this resume is 0 and is one of hundreds of Operation Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Operation Manager resume.

School Attended
Youngstown State University