DEPT OF VETERANS AFFAIRS - OFFICE MANAGER OT Resume Example

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Emma Stewart
XXXX X XXXXXX XX, Wichita, KS 67212
XXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Service-oriented with over 20 year background in sales and customer service. Core competencies include customer relations, problem solving and math as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Friendly and enthusiastic Office Manager with 4 years of specialization in health field. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Coordination
  • Complex Problem Solving
  • Administration and Management
  • Troubleshooting
  • Education and Training
  • Geography
  • Economics and Accounting
Experience
OFFICE MANAGER OT/PT DEPT. Aug 1993May 2015 DEPT OF VETERANS AFFAIRS WICHITA, KS
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.


  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Manage projects or contribute to committee or team work.


  • Order and dispense supplies.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Train and assist staff with computer usage.


ASSISTANT MANAGER May 1991Feb 1993 QUIKTRIP WICHITA, KS
  • Count money and make bank deposits.
  • Order and purchase equipment and supplies.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Examine products purchased for resale or received for storage to assess the condition of each product.
REAL ESTATE SALES May 1986May 1991 STANDARD REALTY WICHITA, KS
  • Present purchase offers to sellers for consideration.
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Compare a property with similar properties that have recently sold to determine its competitive market price.
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Interview clients to determine what kinds of properties they are seeking.
  • Coordinate property closings, overseeing signing of documents and disbursement of funds.
  • Generate lists of properties that are compatible with buyers' needs and financial resources.
  • Contact property owners and advertise services to solicit property sales listings.
  • Arrange for title searches to determine whether clients have clear property titles.
  • Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
  • Coordinate appointments to show homes to prospective buyers.
  • Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
  • Advise sellers on how to make homes more appealing to potential buyers.
  • Investigate clients' financial and credit status to determine eligibility for financing.
  • Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.
  • Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.
  • Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
  • Arrange meetings between buyers and sellers when details of transactions need to be negotiated.
  • Rent or lease properties on behalf of clients.
  • Secure construction or purchase financing with own firm or mortgage company.
  • Review plans for new construction with clients, enumerating and recommending available options and features.
  • Visit properties to assess them before showing them to clients.
MAIL PROCESSOR Dec 1983May 1986 UNITED STATES POSTAL SERVICE WICHITA, KS
  • Search directories to find correct addresses for redirected mail.
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
  • Open and label mail containers.
  • Rewrap soiled or broken parcels.
  • Move containers of mail, using equipment such as forklifts and automated "trains."
  • Weigh articles to determine required postage.
  • Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
  • Accept and check containers of mail from large volume mailers, couriers, and contractors.
  • Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
  • Cancel letter or parcel post stamps by hand.
  • Dump sacks of mail onto conveyors for culling and sorting.
  • Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Distribute incoming mail into the correct boxes or pigeonholes.
ASSISTANT MANAGER Feb 1980Nov 1983 FURR'S CAFETERIA WICHITA, KS
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
  • Create specialty dishes and develop recipes to be used in dining facilities.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Take dining reservations.
OWNER/MANAGER Jun 1977May 1980 MILA'S CAFE WICHITA, KS
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
  • Create specialty dishes and develop recipes to be used in dining facilities.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
  • Take dining reservations.
SALES Sep 1967Jan 1978 MATERIAL HANDLING CORP WICHITA, KS
  • Resolve customer complaints regarding sales and service.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Prepare budgets and approve budget expenditures.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Represent company at trade association meetings to promote products.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Prepare and mail checks.
  • Manage projects or contribute to committee or team work.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Prepare conference or event materials, such as flyers or invitations.
LETTER CARRIER Aug 1965Aug 1967 UNITED SATES POSTAL SERVICE WICHITA, KS
  • Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork.
  • Sort mail for delivery, arranging it in delivery sequence.
  • Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
  • Return to the post office with mail collected from homes, businesses, and public mailboxes.
  • Turn in money and receipts collected along mail routes.
  • Sign for cash-on-delivery and registered mail before leaving the post office.
  • Record address changes and redirect mail for those addresses.
  • Register, certify, and insure parcels and letters.
  • Hold mail for customers who are away from delivery locations.
  • Travel to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes.
  • Enter change of address orders into computers that process forwarding address stickers.
  • Bundle mail in preparation for delivery or transportation to relay boxes.
  • Leave notices telling patrons where to collect mail that could not be delivered.
  • Meet schedules for the collection and return of mail.
  • Return incorrectly addressed mail to senders.
  • Complete forms that notify publishers of address changes.
  • Maintain accurate records of deliveries.
  • Answer customers' questions about postal services and regulations.
  • Provide customers with change of address cards and other forms.
  • Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
FABRICATION OF PARTS Dec 1964Aug 1965 CESSNA AIRCRAFT WICHITA, KS
  • Verify dimensions, alignments, and clearances of finished parts for conformance to specifications, using measuring instruments such as calipers, gauge blocks, micrometers, and dial indicators.
  • Inspect finished dies for smoothness, contour conformity, and defects.
  • Fit and assemble parts to make, repair, or modify dies, jigs, gauges, and tools, using machine tools and hand tools.
  • File, grind, shim, and adjust different parts to properly fit them together.
  • Lift, position, and secure machined parts on surface plates or worktables, using hoists, vises, v-blocks, or angle plates.
  • Smooth and polish flat and contoured surfaces of parts or tools, using scrapers, abrasive stones, files, emery cloths, or power grinders.
  • Set up and operate drill presses to drill and tap holes in parts for assembly.
HIGH POWERED TRANSMITTER REPAIR & OPERATIONS SIGNAL CORPS CINCPAC Nov 1961Nov 1964 UNITED STATES ARMY FT ORD, CA
  • Repair circuits, wiring, and soldering, using soldering irons and hand tools to install parts and adjust connections.
  • Test equipment functions such as signal strength and quality, transmission capacity, interference, and signal delay, using equipment such as oscilloscopes, circuit analyzers, frequency meters, and wattmeters.
  • Install, adjust, and repair stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
  • Examine malfunctioning radio equipment to locate defects such as loose connections, broken wires, or burned-out components, using schematic diagrams and test equipment.
  • Remove and replace defective components and parts such as conductors, resistors, semiconductors, and integrated circuits, using soldering irons, wire cutters, and hand tools.
  • Calibrate and align components, using scales, gauges, and other measuring instruments.
  • Turn setscrews to adjust receivers for maximum sensitivity and transmitters for maximum output.
  • Test emergency transmitters to ensure their readiness for immediate use.
  • Monitor radio range stations to detect transmission flaws and adjust controls to eliminate flaws.
  • Insert plugs into receptacles, and bolt or screw leads to terminals in order to connect equipment to power sources, using hand tools.
  • Test batteries, using hydrometers and ammeters, and charge batteries as necessary.
DRIVER Feb 1961Nov 1961 PAYLESS DRUGS ALBUQUERQUE, NM
  • Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
  • Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
  • Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
  • Secure cargo for transport, using ropes, blocks, chain, binders, or covers.
  • Obtain receipts or signatures for delivered goods and collect payment for services when required.
  • Inventory and inspect goods to be moved to determine quantities and conditions.
  • Follow appropriate safety procedures for transporting dangerous goods.
  • Check conditions of trailers after contents have been unloaded to ensure that there has been no damage.
  • Read bills of lading to determine assignment details.
  • Load and unload trucks, or help others with loading and unloading, operating any special loading-related equipment on vehicles and using other equipment as necessary.
  • Climb ladders to inspect loads, ensuring that cargo is secure.
  • Remove debris from loaded trailers.
  • Perform emergency roadside repairs, such as changing tires or installing light bulbs, tire chains, or spark plugs.
  • Place empty carts and pallets in trailers so they will be available to facilitate placement and movement of goods.
SURVEY TEAM May 1960Dec 1960 HUGH'S OIL CORP HATCH, NM
  • Search for section corners, property irons, and survey points.
  • Position and hold the vertical rods, or targets, that theodolite operators use for sighting to measure angles, distances, and elevations.
  • Set out and recover stakes, marks, and other monumentation.
  • Prepare topographic and contour maps of land surveyed, including site features and other relevant information such as charts, drawings, and survey notes.
  • Maintain equipment and vehicles used by surveying crews.
  • Survey land points for seismographic testing.
  • Drive vehicle on rough terrain to locate best location for land point.
AMBULANCE ATTENDANT MILLER AMBULANCE COMPANY BELLFLOWER, CA
  • Drive ambulances or assist ambulance drivers in transporting sick, injured, or convalescent persons.
  • Remove and replace soiled linens or equipment to maintain sanitary conditions.
  • Accompany and assist emergency medical technicians on calls.
  • Place patients on stretchers and load stretchers into ambulances, usually with assistance from other attendants.
  • Earn and maintain appropriate certifications.
  • Replace supplies and disposable items on ambulances.
  • Report facts concerning accidents or emergencies to hospital personnel or law enforcement officials.
  • Administer first aid, such as bandaging, splinting, or administering oxygen.
  • Restrain or shackle violent patients.
OWNER/MANAGER HARRY STREET RECORD SHOP WICHITA, KS
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Prepare and mail checks.
  • Order and dispense supplies.
  • Supervise other clerical staff and provide training and orientation to new staff.
INVENTORY CLERK MACY'S WICHITA, KS
  • Put price information on tickets, marking by hand or using ticket-printing machine.
  • Record number and types of articles marked and pack articles in boxes.
  • Pin, paste, sew, tie, or staple tickets, tags, or labels to article.
  • Mark selling price by hand on boxes containing merchandise.
  • Keep records of production, returned goods, and related transactions.
  • Change the price of books in a warehouse.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Transport packages to customers' vehicles.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
MAIL PROCESSOR UNITED STATES POSTAL SERVICE WICHITA, KS
  • Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
  • Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Distribute incoming mail into the correct boxes or pigeonholes.
  • Search directories to find correct addresses for redirected mail.
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
  • Open and label mail containers.
  • Rewrap soiled or broken parcels.
  • Weigh articles to determine required postage.
  • Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
  • Cancel letter or parcel post stamps by hand.
  • Dump sacks of mail onto conveyors for culling and sorting.
SHAGGER NATIONAL BASEBALL CONGRESS WICHITA, KS
  • Retrieve foul balls from various parts of the ball park, including the parking lots, roof top, foul lines and behind home plate.
  • Prepare baseballs for the game by rubbing dirt into them.
  • Run scoreboard manually and electronic.
  • Help notate scorekeepers book.
  • Announce batters and player changes over loudspeaker.
Education
WICHITA STATE UNIVERSITY WICHITA, KS ACCOUNTING AND GENERAL STUDY COURSES.
High School Diploma WEST HIGH WICHITA, KS

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About this resume

OFFICE MANAGER OT FROM Wichita , Kansas RESUME

This is a resume for a OFFICE MANAGER OT in Wichita, Kansas with experience working for such companies as DEPT OF VETERANS AFFAIRS and QUIKTRIP. The grade for this resume is 0 and is one of hundreds of OFFICE MANAGER OT resumes available on our site for free. Use these resumes as templates to get help creating the best OFFICE MANAGER OT resume.

Dude
School Attended
WICHITA STATE UNIVERSITY