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Patient Aids Inc - Office Manager & Customer Service Resume Example

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Brooklyn Henderson
XXXX XXXXXX XXXXX, Louisville, KY 40219
Professional Summary

Service-oriented Liaison with 7 year background in Insurance billing and Healthcare. Core competencies include Healthcare Insurance billing, Customer and Personal Service and Medical Equipment Selection as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Administration and Management
  • Medical coding capability
  • Healthcare billing proficiency
  • Extensive knowledge of medical terminology
  • Chart preparation/ filing aptness
  • Medical equipment selection
  • Insurance billing
Office Manager & Customer Service Dec 2013Present Patient Aids Inc. Louisville, KY
  • Oversee activities directly related to making products or providing services.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Insurance verification and prior authorization approvals for all durable medical equipment supplied to qualifying patients.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
CSR/ Insurance Billing Aug 2011Dec 2013 Gould's Discount Medical Clarksville, IN
  • Assisted in the opening of the Clarksville, IN store
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
  • Patient intake, insurance verification and prior authorization approvals.
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
CSR/ Data Entry Feb 2008Aug 2010 Arison Insurance Brokerage Louisville, KY
  • Compile, sort and verify the accuracy of data before it is entered.
  • Select materials needed to complete work assignments.
  • Locate and correct data entry errors, or report them to supervisors.
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Post or attach information to claim file.
Sales Assistant Apr 2006Feb 2008 Anthem Louisville, KY
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
GED: General Education University Of Louisville Louisville, KY Completed 64+ credit hours toward bachelors degree.
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Resume Details

This is a real resume for a Office Manager & Customer Service in Louisville, Kentucky with experience working for such companies as Patient Aids Inc, Goulds Discount Medical, Arison Insurance Brokerage. This is one of the hundreds of Office Manager & Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager & Customer Service resume.

Previous Companies:

  • Patient Aids Inc
  • Goulds Discount Medical
  • Arison Insurance Brokerage

Previous Job Positions:

  • Office Manager & Customer Service
  • CSR
  • Insurance Billing
  • Data Entry
  • Sales Assistant


  • University Of Louisville

Level of Education:

  • GED

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