Stonehurst Manor - Office Manager Resume Example

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William Brown
XXX XXXXXXXXX XXXXXX XXXXXXXXX X, Berlin, NH 03570
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Office Manager with more than15 years of experience in fast-paced sales and hospitality. Excellent people skills and accounting skills. Track record of achieving exceptional results in Administration and Hospitality.

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Speaking
  • English Language
  • Persuasion
  • Social Perceptiveness
  • Reading Comprehension
  • Negotiation
  • Active Learning
  • Judgment and Decision Making
  • Writing
Experience
Office Manager Nov 1999－Present Stonehurst Manor － North Conway, NH
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Reservations/Front Desk Manager Aug 1997－Nov 1999 Christmas Farm Inn － Jackson, NH
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
Reservations Jun 1996－Aug 1997 The Balsams Grand Resort Hotel － Dixville Notch, NH
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
Education
Associate of Applied Science : Office Technology Jun 1996 New Hampshire Technical College － Berlin, NH
Office Manager Reservations Front Desk Manager

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About this resume

Office Manager FROM Berlin , New Hampshire RESUME

This is a resume for a Office Manager in Berlin, New Hampshire with experience working for such companies as Stonehurst Manor and Christmas Farm Inn. The grade for this resume is 0 and is one of hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

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School Attended
New Hampshire Technical College