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Stonehurst Manor - Office Manager Resume Example

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William Brown
XXX XXXXXXXXX XXXXXX XXXXXXXXX X, Berlin, NH 03570
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Office Manager with more than15 years of experience in fast-paced sales and hospitality. Excellent people skills and accounting skills. Track record of achieving exceptional results in Administration and Hospitality.

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Speaking
  • English Language
  • Persuasion
  • Social Perceptiveness
  • Reading Comprehension
  • Negotiation
  • Active Learning
  • Judgment and Decision Making
  • Writing
Experience
Office Manager Nov 1999Present Stonehurst Manor North Conway, NH
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Reservations/Front Desk Manager Aug 1997Nov 1999 Christmas Farm Inn Jackson, NH
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
Reservations Jun 1996Aug 1997 The Balsams Grand Resort Hotel Dixville Notch, NH
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
Education
Associate of Applied Science : Office Technology Jun 1996 New Hampshire Technical College Berlin, NH
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Resume Details

This is a real resume for a Office Manager in Berlin, New Hampshire with experience working for such companies as Stonehurst Manor, Christmas Farm Inn, The Balsams Grand Resort Hotel. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

Previous Companies:

  • Stonehurst Manor
  • Christmas Farm Inn
  • The Balsams Grand Resort Hotel

Previous Job Positions:

  • Office Manager
  • Reservations
  • Front Desk Manager

Schools:

  • New Hampshire Technical College

Level of Education:

  • Associate of Applied Science

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