Stonehurst Manor - Office Manager Resume Example

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William Brown

XXX XXXXXXXXX XXXXXX XXXXXXXXX X, Berlin, NH 03570

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXX

Professional Summary

Seasoned Office Manager with more than15 years of experience in fast-paced sales and hospitality. Excellent people skills and accounting skills. Track record of achieving exceptional results in Administration and Hospitality.

Skills

Customer and Personal Service
Active Listening

Service Orientation
Speaking

English Language
Persuasion

Social Perceptiveness
Reading Comprehension

Negotiation
Active Learning

Judgment and Decision Making
Writing

Experience

Office Manager Nov 1999－Present Stonehurst Manor － North Conway, NH

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary.

Review accounts and charges with guests during the check out process.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

Process paperwork for new employees and enter employee information into the payroll system.

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Reservations/Front Desk Manager Aug 1997－Nov 1999 Christmas Farm Inn － Jackson, NH

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Reservations Jun 1996－Aug 1997 The Balsams Grand Resort Hotel － Dixville Notch, NH

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Record guest comments or complaints, referring customers to managers as necessary.

Education

Associate of Applied Science : Office Technology Jun 1996 New Hampshire Technical College － Berlin, NH

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