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RAM Landscaping & Family Farms LLC - Office Manager Resume Example

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Aiden Jackson
XXXX X XXXXX XXXXXX, Bloomington, IN 47401
Professional Summary
Service-oriented and patient focused Medial Front Office/Back Office Assistant with 15 years of experience. Who is excited by the intersection of administrative and medical services in support of providing top quality medical care to every patient.
Core competencies include:

  • Medical/Administrative Support
  • Patient Relations/Retention
  • Third Party Insurance Form Processing
  • Exceptional Communication and time management skills.
  • Multi-tasking/Organization
  • Handles tasks with accuracy and efficiency.
  • Records Maintenance  
  • Skilled in building strong interpersonal relationships with patients and their families, coworkers, and superiors as will as in training/development of new staff, team leadership, patient/insurance billing and internal/external customer service.
  • Possess the ability to complete multiple task simultaneously despite unpredictable workloads and conflicting deadlines; rapidly learn new procedures/processes; quickly adjust to changes in schedule, environment and organizational objectives.
  • Committed to contributing expertise in the medical field with a goal of long-term employment and excellence in service.
  • Professional Licensing/Certifications: Indiana Pharmacy Technician License 67007169A (2004 - Present); National Pharmacy Technician Certification 290101040740438 (2004 -2010)
Office Manager Sep 2013Present RAM Landscaping & Family Farms LLC Martinsville, IN Answer telephones and give information o callers, take messages. Collect and deposit money into appropriate accounts, disburse funds from cash accounts to pay bill or invoices, keep records of collections and disbursement, and ensure accounts are balanced. Create, maintain, and enter information into database. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as contracts, LOA's or other materials necessary for the company to run smoothly. Prepare and mail checks. Prepare invoices, reports, memos, letters, finacial statements and other documents, using word processing, spreadsheets, database, and Quickbooks.
Front Office Assistant Oct 2010Jul 2012 Employment Plus Healthcare Indianapolis, IN Primary point of contact for patients; perform all check in/out duties, obtain per-certifications, schedule procedures and surgeries, confirm all appointments, phone prescriptions, and orders, provide referrals, and acquire and maintain patient information. Escort patients to room, take and record height, weight, vitals and any missing patient history, and assisted MD or PA as directed. Verify completion of patient paperwork, enter/update patient and insurance/third party payer data, and collect co-pays and/or patient due balances. Manage release and invoicing of all medical records.
Sr. Referral Assistant Feb 2008Jul 2010 WellPoint/Express Scripts Indianapolis, IN Liaised between physician and the Specialty Pharmacy Utilization Management Team to obtain clinical data to determine patient insurance co-pay/third party payer eligibility. Ensured patient eligibility and safety by performing clinical prescription reviews to ensure the met specific manufacturer criteria. Received new prescriptions from physicians, obtained transfer prescriptions from other pharmacies and entered into database. Contacted patients and/or their families to schedule Delivery of medication. Mentored associates, facilitated team meetings, and helped streamline and train office processes.
Prior Authorization Representative Aug 2007Feb 2008 Briljent Staffing Fort Wayne, IN Set up prior authorizations for Indiana Medicaid at a Pharmacy Benefit Management (PBM) call center. Provided exceptional customer service, met volume deadlines and time tables, and interacted effectively with a wide range of diverse individuals.
Medical Assistant-Front & Back Office Nov 1993Sep 1997 Kourany Medical Center Mooresville, IN Performed a combination of medical and administrative duties under direction of physician to assist in examination and treatment of patients, took vital signs and recorded information in patients chart. Prepared treatment rooms and patient for examination. Assisted in minor surgeries, suture removals and performed phlebotomy, injections, and labs as needed. Scheduled appointments, received money for co-pay or payment due, kept x-ray and other medical records with patient file, and answered a multi-line phone system. Obtained prior authorizations from insurance companies and carried out third party insurance billing.
Medical Assistant-Certified Training : Medical Assistant Front & Back Office Jan 1994 Midwest Career College Indianapolis, IN
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Resume Details

This is a real resume for a Office Manager in Bloomington, Indiana with experience working for such companies as Ram Landscaping & Family Farms Llc, Employment Plus Healthcare, Wellpoint. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

Previous Companies:

  • RAM Landscaping & Family Farms LLC
  • Employment Plus Healthcare
  • WellPoint

Previous Job Positions:

  • Office Manager
  • Front Office Assistant
  • Sr Referral Assistant
  • Prior Authorization Representative
  • Medical Assistant Front & Back Office


  • Midwest Career College

Level of Education:

  • Medical Assistant-Certified Training

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