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Physicians At Home Visiting Program - Office Manager Resume Example

Hannah Wood
XXXX XX XXX XXXXX , Miami , FL 33185 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary
To obtain a position where I am able to utilize my skills in a challenging and growth oriented environment.
Skills
  • Fluent in English and Spanish
  • Type 40 wpm
  • Excellent interpersonal skills 
  • Proficient in Quick books and Microsoft applications: Word, Excel, Outlook and PowerPoint
  • Ability to establish and maintain cooperative working relationships with all levels of management and staff.
  • Highly organized and motivated individual with strong communications skills, both verbal and written.
  • Creative and resourceful, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. 
  • Administration and Management
  • Time Management
  • Personnel and Human Resources
  • Customer and Personal Service
Experience
Office Manager 07/2013 to Present
Physicians at Home Visiting Program/Doctors on Call Miami Miami, Fl
Maintain smoothoperation of office;  computer system,telephones, office supplies, equipment, repair and maintenance of equipment;and corporate support as needed. Maintain alladministrative information up to date on computer programs being used in theoffice to ensure proper use of programming. Coordinatetraining for the staff, including but not limited to; orientation, computertraining, new programs installed. Assign and monitor human resource responsibilities and tasks among the office staff, and employee relation matters, including but not limited to, payroll, HR matters, hiring,performance evaluations. Hire and terminate clerical and administrative personnel.Manage CustomerService staff daily functions, scheduling, productivity, and other relatedtasks. Oversight forprovider scheduling, assist staff with scheduling difficulties and for patients- i.e. the need for emergent appointments. Assist staff andhandle insurance/ billing eligibility problems. Ensure filingsystems are maintained and current. Handle customer inquiriesand complaints. Handle, andforward as necessary, requests for scripts for provider DME orders and hardcopy scripts as needed. Ensure providercompliance with insurance regulations and requests for patient records. Maintain providercredentials, i.e. updated documentation on file, check license status, NPI,etc. Assist providers with credentialing applications toinsurance companies. Submit provider applications for insurancecredentialing, follow-up for acceptance or rejection notifications. Incoming andoutgoing mail. Organize mail tobe signed by providers for timely return to agencies. Assign areas toproviders based on monthly availability. Maintain a safeand secure working environment.

    Physician Pratice Administrative Assistant 04/2011 to 06/2013
    West Kendall Baptist Hospital Miami, Fl
    Provide administrative support to the Medical/Associate Medical Director of Inpatient Medicine program at West Kendall Baptist Hospital and supports the practice, physicians and patients. Assists with scheduling and coordination of meetings, call schedules and other activities. Organize and maintain records, files, and materials; typing and preparing documents; handing mail and phone messages; and working on special projects as directed. Responsible to utilize Practice Management Application and other support applications, schedule patients as need and provide service excellence. Provided support to the FIU Medicine student program with West Kendall Baptist Hospital as a teaching hospital. Helped in implementing a process for credentialing for all new hire physicians. Processed bonus structure Quarterly for physicians patient satisfaction scores in conjunction with the Quality Improvement department and submitting to payroll. Maintained physician employee files current and up to date. 
    Office Administrator/Facility Coordinator 09/2010 to 04/2011
    Kidney Spa, LLC Miami, Fl
    Coordination and management of the office policies, procedures, schedule of work time and assignments to staff. Identify, plan and implement the objectives set by the Medical Director to ensure the organizations overall effectiveness. Keeping official facility records licenses and executed administrative policies. Performing standard administrative functions such as screening mail and telephone calls, filing, scheduling appointments and maintaining the calendar, and arrange meetings and coordinate travel arrangements. Additional administrative support tasks include, but are not limited to word processing, using Microsoft Office applications: Word, Excel, Outlook and PowerPoint.
    OTHER DUTIES:
    • Authorize insurance through Availity and Navinet systems. Gather all treatment flow sheets for daily billing and fax to billing company. Maintain census of patients. Preparing and tracking lab reports. Handle all duties with billing company to ensure payments. Perform Collections/Reimbursements functions.
    • Paying and tracking invoicing through Quick books. Prepare purchase orders and managing resulting accounts payable.
    • Maintain inventory of medications, office and medical supplies. May direct the work of others duties as assigned.
    • Maintain personnel records of staff, prepares forms for personnel changes. Monitor attendance and PTO records, Leaves of Absence and FMLA procedures. Initiate forms required for salary actions and other personnel HR record changes; coordinate and perform payroll preparation function; maintain payroll records.
    Administrative Team Coordinator 01/2007 to 04/2011
    Baptist Health; Emergency Department Miami, Fl
    Serve as department ambassador; meets, greets, and orients patients/customers to the environment. Identifies customer's special needs and ensures appropriate PCC/Unit staff is notified. Maintains customers in the PCC/Unit waiting area to assure needs are met, referring any concerns to the appropriate member of the patient care team where applicable. Answers patient call system and relays messages to the appropriate care personnel. Notify physicians of patient's admissions, transfers, and expiration. Prepares consultation forms for chart and notifies consulting physician. Provides reports to physician office and healthcare faciltities. Prepares and maintains chart throughout the patients visit. 
    Emergency Room Patient Service Technician 10/2005 to 01/2007
    Baptist Health; Emergency Department Miami, Fl
    Assist patients with A.M. care, take vital signs, prep for procedures, draw blood, and obtain specimens, Maintain and set up patient rooms. Perform preventive maintenance on emergency equipment. Assist with patient and family education. Assist Registered Nurse with sterile and non-sterile dressing changes. Performs EKG,s and trianed in Phlebotomy. 
    Education
    Bachelor of Science: Health Care Administration May 2015 Barry University - Miami, FL
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    Resume Details

    This is a real resume for a Office Manager in Miami, Florida with experience working for such companies as Physicians At Home Visiting Program, Doctors On Call Miami, West Kendall Baptist Hospital. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

    Previous Companies:

    • Physicians at Home Visiting Program
    • Doctors on Call Miami
    • West Kendall Baptist Hospital

    Previous Job Positions:

    • Office Manager
    • Physician Pratice Administrative Assistant
    • Office Administrator
    • Facility Coordinator
    • Administrative Team Coordinator

    Schools:

    • Barry University

    Level of Education:

    • Bachelor of Science

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