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Mental Health Association Of South Central Kansas - Office Manager Resume Example

Jonathan Evans
XXXX X XXXXXX , Wichita , KS 67207 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, customer service representative, training manager and business owner. Excel in resolving employer challenges with innovative solutions, process improvements proven to increase efficiency and customer satisfaction while operating within budgetary guidelines.
Skills
  • Offer computer skills in MS Office Suite and other applications/systems.
  • Office Management Teambuilding & Supervision
  • Staff Development & Training
  • Sharp Attention to Detail
  • Report & Document Preparation
  • Spreadsheet & Database
  • Creation Policies & Procedures Manuals
  • Excellent Communication Skills
  • Records Management
  • Meeting & Event Planning
  • Inventory Management Expense Reduction
Experience
Office Manager 09/2014 to Present
Mental Health Association of South Central Kansas
  • Hired to create the  position of Office Manager. Goal of implementing this position is to ensure that policies, procedures and systems are being correctly executed by staff consistently.
  • Developed and implemented efficiency in the client intake process for all out patient facilities.
  • Supervised, hired and trained the support staff of the outpatient facility including schedulers, receptionist, intake coordinator, insurance and authorization employees.
  • Integral part of the management team. Implement new processes which resulted in increased revenue.
  • Provide administrative assistance for staff of therapist, counselors and medication providers.
  • Prepare and present reports concerning activities, expenses, budgets, and other items affecting business services.
  • Identify training and development needs.
Office Manager 08/2011 to 09/2014
Preferred Family Healthcare, formerly Kings Alcohol and Drug Treatment Center Wichita, Kansas
  • Developed and implemented efficiency in the client intake process- interact and schedule with referral sources, administer the SASSI assessment, complete all necessary intake paperwork, process authorization request (Insurance, Medicaid and AAPS) and schedule the clinical oversight with clinician thus allowing counselors to better serve the client.
  • Implemented facility scheduling - all clients check in and out through the front office thus ensuring that the client's records are maintained, copays are collected and future appointments are scheduled in accordance to client's treatment plan.
  • Brought standards to the intake process which ensures the billing department has all needed documentation to bill for services in a timely manner and reduce the number of denied claims.
  • Provide administrative assistance for staff of counselors.
  • Supervise the administrative staff in 4 Outpatient offices in SE Kansas to ensure continuity in services and policy and procedures are being followed per company guidelines.
Customer Service Representative 11/2008 to 08/2011
Convergys Wichita
  • Master Service agent for United Health Care's four distinct service profiles (supplemental, Medicare advantage and prescription drugs plans) including servicing the policy holder and providers when inquiring about benefits and claim processing.
  • Proficient in many web based software programs, able to multi task between several systems to resolve customer issues.
  • Implemented and supported the virtual chat support for over 500 customer service representatives.
  • Awarded "Employee of the Month" in August 2010 and December 2009.
Sales Advisor Office Manager - Co-Owner 01/1999 to 07/2008
McKinney's First Street Automotive Wichita, Kansas
  • Built and maintained a loyal customer base.
  • Completed all vehicle intakes, produced estimates and sold required repairs.
  • Developed and maintained relationships with part vendors, in order to procure quality parts for our customers.
  • Managed the front end of the business including daily invoicing, cash balance sheet, payroll, accounts receivable/payable and preparing the monthly reports for accountant.
Home Day Care Provider 01/1995 to 08/1999
Tracy's Tiny Tots Wichita, Kansas
  • Provided a safe and nurturing environment for up to 10 children daily.
Training Manager 01/1992 to 10/1994
Latour Restaurant Management Wichita, Kansas
  • Worked directly with the Director of Operations developing standards in the training program for the restaurant chain.
  • Responsible for writing new store training manuals, conducting service training seminars and training crews for the opening of new facilities.
Education
Business Classes: Wichita State University - Wichita, Kansas
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Resume Details

This is a real resume for a Office Manager in Wichita, Kansas with experience working for such companies as Mental Health Association Of South Central Kansas, Preferred Family Healthcare, Formerly Kings Alcohol And Drug Treatment Center. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

Previous Companies:

  • Mental Health Association of South Central Kansas
  • Preferred Family Healthcare
  • formerly Kings Alcohol and Drug Treatment Center

Previous Job Positions:

  • Office Manager
  • Customer Service Representative
  • Sales Advisor Office Manager Co Owner
  • Home Day Care Provider
  • Training Manager

Schools:

  • Wichita State University

Level of Education:

  • Business Classes

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