Mac Construction - Office Manager Resume Example

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Anthony Walker
XXXX XXXXXX XXXXX , Tulsa , OK 74145 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Bi-lingual Department Manager with 3+ years of experience combining management and customer service expertise in telemarketing, sales, and accounts receivable call centers. Looking for a position as Customer service representative in a fast growth company.

Skills
  • Fluent in Spanish- 7 years of Spanish education, and tested out of four years of college Spanish courses.
  • Computer proficient in Microsoft Word, Excel, Access, and Power Point. 
  • 3+ years experience managing sales, telemarketing and collections departments.
  • Provide excellent customer service 
  • Highly organized and able to multi-task in fast paced environments. 
  • Superior verbal, written, and listening skills. 
Experience
Office Manager 12/2008 to 11/2009
Mac Construction Tulsa, OK
  • Interpreted questions, answers, and concerns between employers and office personnel/city officials
  • Translated documents from English into Spanish and vice versa.
  •  Proof read documentation in Spanish and English for accuracy. 
  • Scheduled and coordinated all meetings.
  • Organized all company/account files 
Bar/Waitress Manager 04/2007 to 10/2009
Las Jarras Tulsa, OK
  • Managed all waitress and bartender personnel in terms of scheduling, training, hiring/firing
  • Kept track of all inventory and supplies
  • Maintained all of the cleaning responsibilities; bathrooms, floors, tables, and bar area. 
  • Ensured that all payment transactions were accurate so that the register was balanced at the end of each shift. Also made all of the deposits into the bar bank account. 
  • Since the majority of the clients and employees were Spanish-speaking, Spanish was used as the primary language. 
Bill and Account Collectors 10/1999 to 03/2001
Computer Learning Solutions Roanoke , VA
Telemarketing Manager:
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers.

Sales Manager:

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Plan and prepare work schedules, and assign employees to specific duties.

Collections Department:

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Education
Associate of Arts: Psychology May 2015 Tulsa Community College - Tulsa, OK

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About this resume

Office Manager FROM Tulsa , Oklahoma RESUME

This is a resume for a Office Manager in Tulsa, Oklahoma with experience working for such companies as Mac Construction and Las Jarras. The grade for this resume is 0 and is one of hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

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School Attended
Tulsa Community College