Mac Construction - Office Manager Resume Example

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Anthony Walker
Professional Summary

Bi-lingual Department Manager with 3+ years of experience combining management and customer service expertise in telemarketing, sales, and accounts receivable call centers. Looking for a position as Customer service representative in a fast growth company.

  • Fluent in Spanish- 7 years of Spanish education, and tested out of four years of college Spanish courses.
  • Computer proficient in Microsoft Word, Excel, Access, and Power Point. 
  • 3+ years experience managing sales, telemarketing and collections departments.
  • Provide excellent customer service 
  • Highly organized and able to multi-task in fast paced environments. 
  • Superior verbal, written, and listening skills. 
Office Manager 12/2008 to 11/2009
Mac Construction Tulsa, OK
  • Interpreted questions, answers, and concerns between employers and office personnel/city officials
  • Translated documents from English into Spanish and vice versa.
  •  Proof read documentation in Spanish and English for accuracy. 
  • Scheduled and coordinated all meetings.
  • Organized all company/account files 
Bar/Waitress Manager 04/2007 to 10/2009
Las Jarras Tulsa, OK
  • Managed all waitress and bartender personnel in terms of scheduling, training, hiring/firing
  • Kept track of all inventory and supplies
  • Maintained all of the cleaning responsibilities; bathrooms, floors, tables, and bar area. 
  • Ensured that all payment transactions were accurate so that the register was balanced at the end of each shift. Also made all of the deposits into the bar bank account. 
  • Since the majority of the clients and employees were Spanish-speaking, Spanish was used as the primary language. 
Bill and Account Collectors 10/1999 to 03/2001
Computer Learning Solutions Roanoke , VA
Telemarketing Manager:
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers.

Sales Manager:

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Plan and prepare work schedules, and assign employees to specific duties.

Collections Department:

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Associate of Arts: Psychology May 2015 Tulsa Community College - Tulsa, OK

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About this resume

Office Manager FROM Tulsa , Oklahoma RESUME

This is a resume for a Office Manager in Tulsa, Oklahoma with experience working for such companies as Mac Construction and Las Jarras. The grade for this resume is 0 and is one of hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

School Attended
Tulsa Community College